ATAI ‑ AltText.ai AI Alt Text
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doesn't work properly
Hey — Josh from AltText.ai. Just dug into your install — looks like you processed 5,700+ images in your first two days, which blew past the 5,000 credits in your Titanium plan. Everything generated successfully, you just ran out of credits faster than the plan allowed. Reached out to your team directly today to get this sorted and find the right plan for your catalog size.
Stuck
Hey — I'm Josh, I head up engineering at AltText.ai. I dug into your account and your app is actually connected and working (we generated alt text for your images just yesterday). I think I see what's going on — your bulk update is set to skip images that already have alt text, so re-running it looks like nothing's happening. I also noticed you're only processing 1 image per product, so multi-image products might look incomplete. I'd love to get on the same page and make sure everything's working the way you need it. I just added 100 extra credits to your account as a thank you for sticking with us — email me at [email protected], and I'll personally walk you through optimizing your settings.
I just bought 500 points, but only processed one photo. This terrible usage experience... The talent points helped me handle 25 photos. The developers please contact me as soon as possible to solve my problem.
So its been a week and the support team still did nothing, I think this is the worst support I ever had from an app. Cant add ai text to blog and missing in content, said would fix it in 24 hours, 1 week later and multiple times of asking, still nothing. Will be Charging back payment through my Credit Card
Hello Aevitas - we *did* reply to you 5 days ago, both with an explanation of what was happening with your store, as well as a solution. Perhaps you didn't see the reply? We again replied to your support request today, and included the reply from 5 days ago. Please let us know if you still did not see our reply. We'd love to help you out!
This app does not work, it is not working for me
Hi Tren -- we're here to help! Please email our support team at [email protected] and we'll make sure you get set up properly and have the app working. Usually things like this are due to simple incorrect setups that may have happened. Update, Nov 11, 2025— Hi Tren-Dora, I would love to get to the bottom of this. Please email us at [email protected] and we will happily refund any credits that may have been wasted and make sure that every single image in your shop is updated with alt text.
It was a mistake. There was also no review process. Once you hit start, it would just 'update' the image descriptions. My fault. Should not have blindly trusted comments I read on a reddit channel....
Thank you for the review, we have tens of thousands of users who have had tremendous success with the product. We'd love to give you some more free credits to try again perhaps with our tech team assisting you with any implementation questions you may have.
I tried this app, and it failed every time. The translations were always incorrect. Customer service wasn’t helpful at all. I have no idea why some users give them five stars.
Hey Tom - I'm sure you saw our support team and developer who both had a lengthy back and forth with you trying to figure out and resolve your issues. We even offered to do a live screenshare to debug what was happening to see if it's something on our end or with your setup. Please feel free to reach out and let us help you resolve the problem. We really want to see it work for you just like it works for all our other customers (seriously!).
it doesnt work once you used the bulk editor. It only works on some of the products.
Hi - our bulk update *does* work on all your images. We'd be happy to help you out -- did you email our support team with any problems you are seeing? That is the best way to get help! Please reach out so we can work with you on diagnosing what is happening.
You can tell by how they responded to my review with accusations that they are not a professional company. No apologies just accusations. Alts were super long or just really bad. Alts sound like a computer wrote it. Some items were not populated at all and the costumer service had no answer for all these mistakes. I tried to communicate with them so basically after this mess the costumer service said "maybe this app is not for your store". I sell products how this app not for my store? Basically most of my ALT's are a mess and they just gave up. Now the claim I was abusive? It’s a lie I have all the emails sent. I’ll gladly show them to anyone. This app should not be offered on shopify and is definitely not made for Shopify. I only received my refund because I had to report them to Shopify. Unless you want all your Alts to be a mess don’t use this app. I switched to a much better competition and I’m so happy although I had to pay to fix all these mistakes. It was a horrible experience. I hope I can warn anyone about this app. AI will write: "Model wearing ..." as Alt which is clearly not ok or ALT's are too long or you pay to overwrite but it does not overwrite. I just dont understand how you could give this app any positive rating. They promised a full refund never got the refund.
This customer has been flagged to Shopify for abuse. We verified the alt text was correct and accurate on their images, and attempted numerous times (over 20 emails) to work with them to both understand and improve their results. We even offered to do a live screenshare (typically only provided to Enterprise customers who pay over 10x what this customer had paid), but they declined. We offered to remove all generated alt text if they wanted, but they also declined :) A full refund was indeed provided, and proof was sent to the customer, along with an email from Shopify verifying this. Sadly, this customer was belligerent and threatening the entire time.
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