Amazon by Codisto

Sept. 14, 2021

It syncs orders well, but does not sync inventory well, which is what I really needed it for. I did a test link on 1 item with variations and it wiped out my Amazon inventory. While waiting for customer service to let me know the problem, it eventually wiped out my Shopify inventory on that item. Customer service couldn't find a problem. I have thousands of SKUs to link, I don't have time for these kinds of problems.

Sept. 10, 2021

As a new Shopify requirement to integrate with Amazon, notwithstanding the fact that we have had zero integration problems and running quite smoothly for 2 years, we now have to pay a per transaction fee or flat percentage fee on all Amazon transactions. At best, if you have even one transaction over the "free 50," you're paying $.37 more for the same transaction you had two weeks ago, or $.19 each if you have a full 100 transactions. The best plan they have to offer requires an up front cost of $199/month for the lowest cost transaction fee of $.08. If you don't opt in to a plan, you can plan on spending 1% of sales to this app. WHAT?! This is a money grab, straight up. We already pay Amazon fees, and Shopify fees and credit card processing fees, and - perhaps the world has noticed that production, shipping and manufacturing costs have doubled for small business owners? Here's where this new requirement comes in - Codisto, in partnership with Amazon and Shopify, now wants their cut to handle the same transaction I just completed for free, with no complaints. No thanks. For folks that have limited sales capacity in-person and are transitioning to more of an online approach - you know the investment you've made to optimize, and to market and advertise. Guess who benefits from every transaction you have invested in moving forward? Yup. Codisto, whoever they are. Thanks for adding another requirement and fee structure to small businesses everywhere, Shopify - way to chip away at the little guy and add more stressors under the guise of optimization - to your benefit.

Nov. 15, 2021

Update: Easily the most problems I've had with an app. And the most costly. So many hours fixing Amazon listings it screwed up. There was some complex error with parent and child items. They were never able to figure out why it happened and there was no way to see which products it changed. Still finding things it screwed up months later. They were responsive and tried to help, but they couldn't find the source. Now we decided to link more items primarily just in hopes to keep inventory synced. The app kept changing our shipping templates for products after we changed them in Amazon the app was somehow changing them back without alerting us. Sold products prime that we couldn't ship in time (which is why we changed the templates) now we lost our prime status.... Hate this app. Original: Works well sometimes. Some nice features like inventory buffer. Ability to link products is unreliable and hard to troubleshoot. App has potential, but is still working through some beta type issues. Their management team has been responsive, but some of the the issues it caused have wasted a fair amount of my time.