Gacha IRL review for Amote: Cart Upsell Cart Drawer
Oct. 23, 2024
User beware! When you use this app to promote a spending tier to get free shipping, it will generate an automatic coupon code every month that will give the order free shipping, even if you already have free shipping tiers set up. HOWEVER, if you don't manually go in every month to limit how much shipping to give away for free, all of your customers can select higher tier shipping (e.g. $40+ Priority Express) and the coupon code will work! NONE of this is documented nor alerted to you in the settings menu for the app. The pulldown just says "free shipping". It is ridiculous that an app that is "built for Shopify" can't hook into your pre-existing parameters for free shipping. More egregious is that it has to generate a code every month for it to work. And that to limit how much shipping it gives away, it seems like you need to manually limit the code every single month. Just a colossal failure in UX. Luckily the app only managed to lose me $40 just one time. Oh and support has not responded after 48 hours. Not great UX there, either.
Hi Tom, Currently, our app uses Shopify's official Discount API, which does not support excluding specific shipping methods like the $40+ Priority Express option in your case. We suggest exploring the two alternatives mentioned in our previous email. On our end, we will work on improving our in-app UI to better reflect this limitation. We apologize for any inconvenience this may have caused. Regards, Amote Team
Amote: Best Free Upsell and Cross-sell App for Shopify