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Overall, the reviews are strongly positive. Many merchants praise the app for being easy to use, quick to set up, visually clean, and effective for upsells and cart customization. Support is another major strength: several reviewers mention fast, helpful, and proactive assistance, including help with setup, bug fixes, and even backend troubleshooting. Users also like the range of features, the smooth integration with store themes, and the fact that it can improve conversion rates and average order value. A number of reviewers specifically highlight the app as a great option for small businesses or new stores, and several appreciate that it is free or currently free. The main negatives center on pricing transparency, reliability, and support responsiveness. Some reviewers feel the app is misleadingly labeled as free when important features require paid plans, and others complain that core features were moved behind higher tiers without warning. Technical issues also appear in several reviews, including bugs, settings resetting, functions not working properly, leftover code after uninstalling, and unwanted changes to live themes. A few users also mention missing features or limitations, such as wanting different button options, custom icons, or cross-sell functionality without Shopify Plus. Overall, the app is well liked, but concerns about trust, stability, and plan changes are recurring themes.