Amote: Cart Drawer Cart Upsell

Hi there, We’re truly sorry for the frustrating experience you had with the app settings and activation process. We completely understand how disappointing it can be when your settings are not saved properly and the app does not work as expected. That is definitely not the experience we want our users to have. We also noticed that our support team previously reached out regarding your issue but unfortunately did not receive a response from your side. We sincerely apologize if there was any misunderstanding or inconvenience during the support process. Your feedback is genuinely important to us, and we would truly appreciate the opportunity to assist you properly and investigate the issue in more detail. Our team would be more than happy to work closely with you to make sure everything functions correctly on your store. Please feel free to contact us anytime, we’re always here and ready to help. John

Hi there, We’re truly sorry that your first experience with the app was disappointing. We completely understand your frustration regarding the pricing expectations, and we genuinely appreciate you sharing your feedback with us. Our team is continuously working to improve both the onboarding experience and the clarity of plan information so users can better understand the available features before getting started. We’d truly appreciate the opportunity to support you personally and help you explore the features that may best fit your store needs. If you’re willing to give the app another chance, our team would be more than happy to assist you directly and make the setup process much smoother. Thank you again for your honest feedback and for trying our app. Anna

Hi there, We’re truly sorry to hear about your experience with Amote. We sincerely apologize for the issues you encountered with the app behavior and the delay in support responses. We also understand how frustrating it can be if app-related functions remain in the theme after uninstallation. In some cases, theme app blocks or embedded code may require manual removal depending on the store theme configuration, and our team is always happy to help clean everything up properly. We genuinely appreciate your feedback and would truly welcome another opportunity to assist you and resolve the remaining issues on your store. John

Hi there, As explained via email, the feature you requested is not currently available, but we’re actively working to include it in our next update. Meanwhile, the app is functioning normally without any issues. If you're still experiencing problems, we kindly recommend checking via an Incognito window to rule out any local caching issues. We truly appreciate your patience and understanding as we continue improving the app.

Hi there, Thank you so much for your kind words and support! 😊 We’re really happy to hear that you found the app easy to use and had a great experience with our customer support team. We also noticed the 1-star rating and were wondering if it may have been selected by mistake. If so, we’d truly appreciate it if you could update it when you have a moment. Your support means a lot to our team. Thank you again for choosing Amote! John

Hi Tom, Currently, our app uses Shopify's official Discount API, which does not support excluding specific shipping methods like the $40+ Priority Express option in your case. We suggest exploring the two alternatives mentioned in our previous email. On our end, we will work on improving our in-app UI to better reflect this limitation. We apologize for any inconvenience this may have caused. Regards, Amote Team

Hi there, Thank you for sharing your concerns, we completely understand why the browser permission request may feel worrying. The Chrome extension is only used to help analyze and configure the store theme correctly during setup. The permission wording is a standard Chrome requirement for extensions that interact with Shopify themes across different store pages. The extension is not designed to collect personal browsing data, payment information, or sensitive customer information. We truly appreciate your feedback because we understand how important privacy and security are for store owners. Our team will continue working on improving both transparency and the onboarding experience to make this clearer for users in the future. Thank you again for taking the time to share your experience with us. Anna

Hi there, Thank you for sharing your feedback. We completely understand that requiring a Chrome extension may not fit everyone’s workflow, and we’re sorry the experience did not meet your expectations. The extension is currently used to help analyze and configure the store theme more accurately during setup, but we truly appreciate your feedback and understand why this requirement may feel inconvenient. Thank you again for trying Amote and sharing your honest experience with us. John

Hi there, This is Josh from Amote Support Team, and I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue.

Hello, Since we hadn't received any previous support requests about this issue before your review, we kindly ask you to reinstall the app and give us a chance to assist you. Sincerely, Amote team

Hi there, We’re truly sorry for the experience you had with the app previously. Since then, our app and support service have continued to improve a lot, and we’re constantly working to make the experience smoother and more reliable for merchants. We would genuinely appreciate the opportunity to support you again and provide you with a much better experience this time. Thank you again for your feedback. Anna