Rating
5.0
feedback
8
chart
#3,540
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
0%
-
Less than a month
38%
-
Less than a year
38%
-
More than a year
0%
Reviews Summary
The reviews for Answer AI are overwhelmingly positive, with users praising the app for its efficiency in saving time, improving customer service, and reducing the number of queries. Customers appreciate the personalized support provided by the team, the ease of navigation on the site, and the intelligent responses generated by the AI chatbot. The app is described as a game-changer for customer service, with users reporting significant reductions in support needs and a more professional customer contact experience. The CEO, Thomas Hill, is also highlighted for his exceptional support and the app's seamless integration with other Shopify apps like ReCharge.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 21, 2024
Brilliant app! We are a small team so to free up time by having Answer AI installed has been invaluable to us. The support has been incredible - from the onboarding and hand holding from the start, speaking regularly on video calls to constantly improve the answers provided, we've never had this much support on tap from any other app. Highly recommend.
Feb. 12, 2024
Really great app. Helps the overall cusotmer journey. Saves time for the customers and for ourselves.. Highly recommended.
Jan. 25, 2024
This is by far the best AI Chat Bot on the Shopify app store. I have tried pretty much all of them and they are glitchy and do not understand the nuances of a conversation so fail to provide a high level of support. Answer AI I can 100% vouch for as being a far superior and more intelligent app. It has been a game changer for our customer service, It understands everything a customer can ask and provides instant answers cutting down our support needs by circa 70%. The team is brilliant and went above and beyond to onboard and customize the set up to our needs. in 2024 every business needs and can benefit from this app, it is a no brainer and the best of its kind in the market place.
Dec. 31, 2023
We have had a very positive experience with Answer Ai. The app works excellently, easily navigates customers around your site and most importantly answers customer queries and questions. Highly recommend.
Dec. 31, 2023
We had reservations before using Answer AI Or any chat app due to the negative experiences we have had as consumers on other sites. I’m so happy we ignored ourselves as this app really is very good and far superior to any app I’ve used on any other website. My advice is stop looking and just add it to your site, it will reduce your emails received and be genuinely helpful to your customers.
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