AnswerAI Chatbot & Live Chat
AI Chat & Live Chat Shopify App for Sales &...
Rating
4.9
feedback
13
chart
#4,658
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
8%
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Less than a month
23%
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Less than a year
62%
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Reviews Summary
Answer AI has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its exceptional customer service, accurate responses, and ability to reduce the volume of inquiries reaching customer service agents. The app is described as a game-changer that has significantly improved customer experience, boosted team efficiency, and saved time for both customers and the business. Users appreciate the continuous development and improvement efforts of the company, as well as the proactive and supportive nature of the support team. The app is highlighted for its ease of setup, customizable responses, and the ability to review and enhance the AI's knowledge base. Overall, Answer AI is highly recommended for its effectiveness, support, and time-saving capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 26, 2025
After trying out 9 different AI chatbots, we can safely say that Answer AI is possibly the most customer-centric company we have come across. While our product line and volume (>300K SKUs of Industrial Parts) required a lot of non-standard work on their part, Ben & Thomas kept us updated at every step of the way on the progress and put their best foot forward. As unfortunate as it is that there were bottlenecks as their current offering is designed with a focus on Fashion & Apparel Stores, we have no doubt that the way they approach each client's needs is going to propel them to be THE AI CHATBOT plugin everyone's going to be after. They took it a step further and arranged for the refund of the subscriptions for the months we were on their paid plan as a goodwill gesture. This last bit has left us feeling deep respect for the company, as this is not something we see often. Ben, Thomas - Thank you for everything!
Dec. 5, 2024
Answer AI has been an absolute game-changer for our customer service team! It has become such a powerful tool, significantly reducing the volume of inquiries that reach our agents. This has allowed our team to focus on what truly matters, delivering exceptional service for more complex issues. The responses are impressively accurate and always maintain the correct tone of voice, ensuring our customers receive consistent and high-quality support. What's even more fantastic is that our customers now have access to 24/7 support, giving them the help they need whenever they need it. This has not only improved the overall customer experience but has also boosted team efficiency. We couldn’t be happier with the results and look forward to continuing to use Answer AI!
Nov. 10, 2024
Super, simple a metre en place. Très compréhensible. Si l'AI pourrais parler toutes les langues serrais super Merci pour votre application
July 17, 2024
A great app. You can review the chats with customers and see which the AI has been able to answer and where it needs more information. You can then customise it and build up more specific responses and build the knowledge base of the AI. Amazing support and a great company to work with.
July 3, 2024
What can i say apart from this is an exceptional app and second to none when it comes to AI chat support for your business. Not only is the core functionality excellent and does exactly what it says it does, the support team behind this are also extremely helpful and supportive and will work with you to make sure the app delivers and is suited to your business requirements and help you along the way. Definitely highly recommend!
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