AnswerAI Chatbot & Live Chat
AI Chat & Live Chat Shopify App for Sales &...
Rating
4.9
feedback
19
chart
#2,436
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
5%
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Less than a month
16%
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Less than a year
63%
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More than a year
11%
Reviews Summary
AnswerAI is highly praised by ecommerce merchants for its ease of setup, intuitive interface, and ability to provide fast and helpful answers to customer queries. The app has been described as a game-changer for improving customer experience, reducing customer service time, and enhancing overall efficiency. Users appreciate the exceptional customer service provided by the AnswerAI team, with mentions of regular check-ins, personalized support, and continuous development of new features. The AI chatbot's capability to learn about products, handle various types of inquiries, and offer 24/7 support has been highlighted as key benefits. However, some users mentioned the need for multilingual support and customization options.
Highlights
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All reviews
Oct. 6, 2025
We’ve been using AnswerAI at IDA Sports, and it’s been a total game-changer for our customer experience! The setup was super easy; we were up and running in no time. The app is really intuitive and easy to train the AI to answer any repetitive questions that come in. Our customers receive fast, helpful answers to the most popular questions, which has made a big difference in satisfaction and resolution time. It also saves our CS team time to handle more unique enquiries. The AnswerAI team has also been great to work with, super responsive, and genuinely invested in helping us succeed. If you’re looking for an easy-to-use AI tool that improves your customer experience and saves your team time, we couldn’t recommend AnswerAI enough!
Sept. 23, 2025
A slick app that was very easily integrated onto our store, but also backed by a great support team and regular check-in communication from a customer success manager.
Sept. 16, 2025
We chose AnswerAi after comparing competitors, and it’s proven to be the best value for the features offered. Setup was straightforward, the bot learned our 1500+ product range quickly, and handling support, sales, and product enquiries has been seamless. Ben provided outstanding one-on-one support during setup. He met with me weekly, walked me through everything, and always had helpful tips to improve results. You can tell he genuinely cares about the success of each business using the platform. Any early teething problems were sorted out quickly and without fuss. The team even alerts me to knowledge gaps I hadn’t noticed, which is incredibly helpful. If you’re considering AnswerAi, definitely take advantage of the live support during setup... it made a huge difference for us.
Sept. 5, 2025
Excellent App Great at helping customers get the info they need and so reducing customer service time Also learns about your products and services automatically which is a great help not seen on some other AI bots The support is spot on Very happy with this
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