Pablo&Hugo review for AOV.ai Bundles Upsell

Hi team, Thank you for your feedback, and we’re truly sorry for the experience you had with our app. From what you described, it seems the app may not have been set up or displayed correctly. In most cases, the app needs to be enabled in App Embeds and added as an App Block in your theme for it to show properly on the storefront. We also noticed you couldn’t reach our live chat, which is not the experience we want for our users—there may have been an unexpected issue on our side. We completely understand how frustrating this must have been, especially when you were trying to test the app, and we sincerely apologize for the inconvenience caused. If you’re open to it, we would really appreciate another chance to support you further. I have also sent you an email to follow up on this issue. Looking forward to hearing from you soon. Thank you so much! Best, Lydia Customer Success Lead