AOV.ai Cart Drawer Cart Upsell
Slide cart drawer with cart upsell, rewards & free shipping
Rating
5.0
feedback
631
chart
#221
All reviews
Review RSS Feed
Jan. 31, 2026
its the third time their app stopped working and lost me thousands of dollars in revenue and ad spend (I noticed third time). once this wasnt clickable, it will appear one time out of 100 for customers,, the only good thing is customer support but what you will do with customer support when product is useless. Im using this for several months and it only got 32k impressions while im getting this amount of traffic every week. stay away
Hi team, Thank you for taking the time to share your honest feedback regarding our app and support experience. Please accept our sincere apologies for any inconvenience this may have caused. Regarding the issue with the non-clickable button, our development team has confirmed that it was caused by a conflict between the app and your current theme. We have since implemented an integration to address this issue and ensure it does not occur again. We apologize for not clearly communicating this in our earlier correspondence. With respect to the reported decrease in impressions, this appears to be related to a tracking error rather than an instance of the app ceasing to function. I have personally escalated this case to our CEO to review and advise on a suitable solution. Once again, I sincerely apologize for the delayed support and for the impact this issue had on your experience. We truly value your feedback and hope you will consider giving us a second opportunity to serve you better. As the team lead, I will personally oversee your case to ensure you receive the highest level of support. Thank you for your time and understanding. I look forward to hearing from you. Best regards, Lydia Customer Success Lead