BookX Appointment Booking App
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This is a great app. Support are very quick and helpful
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Annie was wonderful to deal with. I installed the app pretty seamlessly, though there were a few customisations that i wanted to take place on the store. After a call with Annie, she quickly opened a ticket for the tech team to action my requests and edit the booking flow to be as per my request. Really appreciate the effort the team went to :)
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
great service!
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Brilliant support from Febin, who've helped us bring a better UX for our website and customers.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Exactly what we needed ... This is a gem of an application if you are adding a rental service in your store .. Furthermore , the customer service is sooo good..The agent Siddharth helped me whenever i needed solutions. Thumbs up!!
Thank you for the wonderful review! It means a lot to us.
Rahul is really helpful and resolved my problems with the scheduling button really fast. Would recommend anyone who wants to integrate a booking system into their website.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
I have been using Bookeasy for 1 week, but the technical support has been wonderful. I was looking for an app that would allow me to use line item properties alongside bookings and this one has been everything I dreamed of. Shoutout to Rahul and Kavishan for being my best store collaborators.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
This app has changed my life, so simple and I just get consultations booked effotlessly, I just check my diary the night before and its all done - Siva, was a great help, I needed to check that my google calender was auto pulling my appointment through and he was super efficient.
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Shockingly good and fast customer service for a free app.
I was looking for a calendar app that would work seamlessly with my website and be user-friendly. This app fits all the requirements and the customer service is amazing too! You will be satisfied with this app.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Sudhan is a Whizzard
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Siva thank you so much for your help!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Great app. Intuitive. The service is very good. I had a couple of issues (my end) and they quickly and easily helped me solve them. UPDATE: The service really is EXCELLENT! There was a small glitch and they took care of it right away.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
We have this app on 2 of our stores at the moment and it seems to be working well for what we need. Anytime i have needed assistance it has been quick and painless. i look forward to seeing more features added in the future such as automatic timezone conversions.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
I have been using Bookeasy for 6 months to manager appointments for a spa and service based boutique that uses Shopify for e-commerce and product management. I recently had an issue with a double booking and Sudhan was very helpful in finding a solution. I really appreciate that you can book time to chat live with a representative to help you with Bookeasy.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Fabin was a fantastic help and was able to explain everything accordingly and do as I asked for our website. I will continue to use this app due to the amazing support.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
I am very new to websites and have had a few questions that have been quickly and easily solved. Febin has been a massive help, the 'live chat' is such a useful tool, thank you
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Very user friendly and easy to navigate! The customer support is quick to chat with and very easy to work with. Veena was exceptional!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Updated review: Haven't had any issues with the app since that time. I still believe it's a great app and that it has great functionality. –––––––––– This app has great functionality but disappointing customer support. For some reason, the app stopped working only for my BEST SELLING product. I don't know how long the issue has been affecting my store and I don't even want to imagine how much money I've lost because of this issue! I was wondering why I was having a very low sales day and it was not until a customer finally reached out because she couldn't set the date for the appointment because the widget never stopped buffering that I realized what was going on! I tried everything on my end, cloning the appointment and deleting the one that wasn't working, creating one from scratch, adding the product to an appointment that was working, but nothing worked. Then, I sought support from the app and realized they don't even have live chat. You send your inquiry and they respond via email whenever they want. THAT IS EXTREMELY DISAPPOINTING. So here I am now: losing money, still waiting for them to respond, and taking a look at other apps available on the app store.
Dear Sir/Madam, I hope this email finds you well. Thank you for your review of our "Appointment Booking - Bookeasy" app. We appreciate your feedback and noticed your comment that, while the app has great functionality, you were disappointed with our customer support. We have thoroughly investigated the issue you faced. On July 18, 2024, we released a new version of the Bookeasy app, which included some script changes and new features. Shortly after, you contacted us because your appointment booking was not working for a specific product. Upon raising a ticket with our technical team, we discovered that the issue was caused by special characters in your appointment details. The new release restricted the use of special characters in input fields. We have since resolved this issue, ensuring that your appointment works correctly. We regret any inconvenience this may have caused and are committed to improving our service. If you have faced any other difficulties with our app, please let us know so we can address them. We noticed you rated us 2 stars and would appreciate your feedback on how we can improve. Your insights are valuable as we strive to enhance our app and services. If you have any specific features or improvements in mind, please share them with us. We are always open to suggestions and eager to make our app even better. Your comments have been very helpful, and we are committed to continuously upgrading and adding new features to meet your needs. Thank you once again for your feedback and support. Best regards, Rahul Customer Success Team Logbase.io
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Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our service.
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