Rating

4.8

feedback

95

Reviews

chart

#1,246

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    24%
  • Less than a month
    46%
  • Less than a year
    19%
  • More than a year
    1%

Reviews Summary

The reviews for the SureCust Forms app are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the ease of use, flexibility, and feature-rich nature of the app. The support team is praised for being responsive, knowledgeable, and going above and beyond to assist with any queries or customization needs. Customers have found the app helpful for creating custom forms, managing customer registrations, and improving overall user experience on their Shopify stores. However, there are a few mentions of minor issues such as difficulties with form display on certain devices and unexpected charges for support.

Highlights

Exceptional customer support
Ease of use and flexibility
Feature-rich app
Helpful for custom forms and registrations
Minor issues like form display and unexpected charges

Rating Breakdown

  • 5
    95% (90 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (2 ratings)

Reviews with Text

  • 95% (90)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

March 18, 2026

It has some plus points that you can add wholesale account registration but is very klonky, feels outdated, is pointlessly confusing to navigate and there are no filters or protection from spam signups with fake accounts unless you manually have to reject/approve every registration.

Store

A&O

Using app

--

Total reviews

9

Average rating

3.2

Developer Reply

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re sorry for any confusion you faced while using the app. It seems there may have been a small misunderstanding regarding spam protection. Our app does include functionality to prevent fake or spam registrations, and you can easily enable Google reCAPTCHA within your form settings for added security. We’d love the opportunity to walk you through the features and help you set everything up smoothly. Please let us know a convenient time for you, and we can arrange a Google Meet to assist you step by step. Looking forward to your response.

5 / 5 Share

March 6, 2026

Great customer service. I had a very specific need for my form to convert, and they quickly asked me to jump on a video call. They addressed all my form needs and took care of them. Very professional team.

Using app

About 21 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback.

4 / 5 Share

March 6, 2026

Great support! Once I raised the email for support, I immediately received a reply. They were ready to jump on a quick call and provided clear information along with the steps to follow. Thank you, Akash, for your kind support.

Using app

About 6 hours

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your feedback.

5 / 5 Share

Feb. 20, 2026

Amazing Support. Have spent time helping me with the installation process. Many features have been configured successfully. Thank you so much Nick

Using app

About 1 hour

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback.

5 / 5 Share

Feb. 16, 2026

Love the app it's a great option for those of us who are on the smaller side but starting to scale up! I had an urgent request and within 45 mins they had responded to my email and got us back up and running!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback.

All reviews

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