DropShipping AI ‑ AppScenic

Hello, Thank you for sharing your feedback. We understand your concerns, and we’d like to address some of the points you’ve raised while also providing more clarity about our platform and the dropshipping model. First, we respectfully disagree with the statement that "dropshipping is dead." In fact, dropshipping continues to be a thriving business model, utilized by over 30% of ecommerce businesses worldwide. Even some of the largest marketplaces, like Home Depot and Walmart, incorporate dropshipping into their operations. That said, we recognize that the landscape of dropshipping has changed significantly over the past few years, especially when it comes to shipping costs and supplier quality. At AppScenic, we focus on providing access to local suppliers from the US, UK, Canada, Australia, and parts of the EU. Our goal is to make dropshipping more reliable by prioritizing faster shipping, higher-quality products, and better customer experiences. However, we understand that shipping costs for international orders (e.g., shipping products from US suppliers to Belgium) can sometimes make it challenging to maintain competitive pricing. In such cases, we recommend exploring local suppliers within your region through our platform. We currently have over 1 million products from 400+ vetted suppliers, and thousands of retailers successfully resell products from AppScenic. That being said, it’s possible that our suppliers may not have products in your niche or region, or you may need to dive deeper into our catalog to find products with better profit margins. If you need guidance on finding profitable products or suppliers that match your needs, please don’t hesitate to contact our support team at [email protected] – we’re here to help. Lastly, we appreciate your honest feedback and encourage you to give our platform another look. Dropshipping isn’t dead – it’s evolving, and we’re committed to helping retailers succeed in this ever-changing market. Thank you again for sharing your thoughts, and we wish you the best with your business. Sincerely, The AppScenic Team

Hello John, Thank you for taking the time to share your detailed feedback. We genuinely appreciate your honesty and the opportunity to address the concerns you’ve raised. First, we sincerely apologize for any inconvenience you experienced with both our support and the return policy of VidaXL US. Your feedback helps us improve, and we want to clarify the situation to ensure there’s no misunderstanding. Regarding VidaXL US Return Policy, on December 1, 2023, VidaXL US implemented a policy change where they no longer accept returns for any reason. This is their decision and applies to all dropshipping platforms, not just AppScenic. You can find more information about their return policy directly on their Help Center platform here: https://www.dropshippingxl.com/standard-return.html. We also make this information accessible within our product catalog. For any VidaXL product, you can click on the Return Policy tab to see this policy clearly outlined. We understand that this can be a challenging adjustment, but we believe that transparency is key to helping our retailers make informed decisions about the products they choose to sell. In other countries like the UK or EU, they still accept returns, so ensure you look at the right products (location) when you check other platforms. About the confusion with other platforms, such as Syncee, offering a 14-day return policy for VidaXL US products: We cannot comment on the policies or practices of other platforms, but we encourage you to verify this information directly with VidaXL US if needed. On our platform, we work hard to ensure that the policies of every supplier are accurately reflected. Regarding customer support, we strive to provide prompt and professional assistance for all retailers. We are live on 24/7 live chat support from Monday to Friday, and our average response time for tickets and emails is typically under 24 hours. In fact, most inquiries are resolved on the same day. However, in some cases, especially when the issue involves third parties (e.g., suppliers or shipping companies), we need to wait for their responses before we can fully resolve the matter. This may result in occasional delays, but we are committed to keeping you updated throughout the process. We truly value your feedback about how delays impacted your business and profitability, and we will use this as motivation to further optimize our support workflows. Finally, we’d like to address your feedback about product transparency and supplier management. As a software platform, we connect retailers like you with suppliers and automate the syncing of products and orders. While we don’t own inventory or manage warehouses, we continuously work to improve how information such as return policies and product details are displayed in our catalog to avoid confusion. We regret that this situation negatively impacted your business. We’re here to support you and ensure that your experience moving forward is smoother and more positive. Please don’t hesitate to reach out to our live chat or support team if you have further questions or concerns. Thank you again for your feedback, and we hope to have the chance to improve your experience with us in the future. Best regards, AppScenic Support Team