DropShipping AI ‑ AppScenic
AppScenic - Smart AI Dropshipping | US/UK/EU | 1M+ Products
Rating
4.6
feedback
232
chart
#2,479
All reviews
Rating Breakdown
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Dec. 1, 2023
Easy to manage. There are no complications with use AppScenic app. And works very well on my e-commerce business. Efficient. Practical. This drop shipping app helps a lot. Especially for those who are very busy like me.
Dec. 1, 2023
Mostly good experience: - good communication with the team - most suppliers have good products - mostly good prices My only issue is about some suppliers price (not many could still add many products) and there's 4 ticket that hasn't been answered, they are 4 days old if it takes more than a week star review might go to 3 stars. would be great if we could give reviews on suppliers.
Nov. 14, 2023
Excellent app. Very easy to use and import products and sync with no difficulties. As a Canadian, I especially like that you can filter products that ship from Canada to Canada to ensure the best shipping times and support. All in all, the best dropshipping site I have used to date.
Nov. 5, 2023
Simple to use platform. Fantastic products. However, the product upload to the store can be improved to accommodate templates. Having to edit each and every individual product description is extremely time-consuming. Other than that, I give this app a 5-star review.
Oct. 30, 2023
After adding items from a few dropshipping apps, my store was still lacking something. AppScenic has so many items I was looking for. Definitely worth checking them out!
Oct. 20, 2023
Flooded with POD products, and dropshippers selling to dropshippers like its a dropshipping meta, while pretending to be a manufacturer or supplier. I have matched up several "suppliers" with their other dropshipping websites just by trying to research product pricing. They don't even offer a 1% discount to the price they, themselves are selling it retail at. When I inquired with live chat about the issues of legit suppliers I was told to search better? and was provided with a screen shot with arrows to the search bar like I was an idiot. I asked why the product listings were flooded with PODs, if I wanted POD products to sell I would go with a POD app. I was told by CSR that POD listings were allowed because then people don't have to make their own designs but that because of the POD aspect ontop of the AppScenic dropshipping they would end up more expensive then a straight POD? Well yea, I would be buying a POD item at retail to resell, I can do that now without paying fees to AppScenic and then just resell that... I had found enough products from a legit supplier for one niche store, but the unhelpfulness, defensiveness for pointing out a legitimate issue, and all around troll/mocking behaviour of the chat CSR has led to me canceling my PRO subscription. I had initially planned 3 months before I made any hard decisions on staying or going but it's one thing to have a scummy supplier problem and acknowledge it and maybe list improvement plans or review/audit schedules, but to down right deny and act like everything is amazing and to gaslight your customer is not a company for me, could've just said you were working on it but I get the impression no one cares because you still got my $68.
We appreciate you taking the time to share your feedback, and we want to address your concerns while providing clarification for both you and our community. Firstly, we understand your concerns regarding the presence of Print-on-Demand (POD) products on our platform. However, we must clarify that this claim does not reflect the reality. It's essential to note that our platform offers a vast catalogue of over 1 million dropshipping products, with only a small percentage, approximately 2-3%, being POD items. Suggesting that our platform is flooded with POD products is just not true. We invite everyone to register on our platform and browse our catalogue for free here - https://retailer.appscenic.com/#catalog. We are committed to offering a diverse range of products to cater to various business needs and niches, including popular categories like Furniture, Home & Decor, Sports, Outdoor, Pet, Accessories, Beauty & Health, Fashion, Mother & Kids. The only reason for having some POD products in our catalogue is that some of our clothes and fashion suppliers also have a small percentage of POD items in their catalogue. Regarding your interaction with our customer support team, we apologize if you found our instructions lacking. Our intention is always to assist users in maximizing the potential of our platform. Given that you encountered mostly POD items in your searches, it's likely that certain filters were not used correctly. To provide you with visual assistance, we shared screenshots to help you navigate our catalogue more effectively and definitely not to offend you in any way. We value all our users, and our support team is dedicated to addressing inquiries and providing solutions for our customers. In fact, you can read most of the reviews from here and from our Trustpilot account, and you will see that most of the users are praising our support as one of the best they've experienced. It is also essential to address the use of (your) offensive language during your interaction with our support team. We maintain a respectful and professional environment for both users and support agents. Respectful and constructive conversations are crucial for effective communication and issue resolution. Additionally, when we offered our assistance and asked if you had specific questions or if there was anything we could do to help, our requests were unanswered and ignored. At the same time, we genuinely value your feedback, and your concerns have been noted. We understand that each user's experience is unique, and we are committed to continuous platform improvement based on user input. Also, to clarify, we are not a manufacturer or supplier, and we have never claimed to be. We are a software company providing a dropshipping solution for Shopify users. We do not hold inventory ourselves or operate warehouses. Our role is to connect retailers with suppliers through a dropshipping network and an automated platform. We offer access to over one million dropshipping products from various suppliers in the US, UK, and EU to provide our users with choice and flexibility. We also automate the entire ordering process between you, as a retailer, and the suppliers you choose to work with. We also offer a unique escrow system to our users, and returns and refunds are guaranteed. On our platform, we feature various types of suppliers, including manufacturers, distributors, significant wholesalers accepting dropshipping orders, resellers, and even hand-made artists. However, we have never claimed to be manufacturers ourselves. Lastly, we'd like to emphasize that we offer a 7-day free trial period for users to explore our platform and assess its suitability for their business needs. During this trial period, users can evaluate our platform without charges and determine if it aligns with their expectations. In conclusion, we believe this 1-star rating does not accurately reflect the reality of our platform. Your claim of being flooded with POD products is not in line with the actual product distribution on our platform. We genuinely regret that your initial experience did not meet your expectations. We hope you will consider giving us another opportunity in the future. If you have further questions or need assistance with any specific issues, please do not hesitate to contact our support team at [email protected]. We are always ready to assist you. Thank you for your understanding, and we wish you success in your endeavours.
Oct. 12, 2023
I like the functionality of the app, but some of the practices seems unethical. I am unsure if it is the app or suppliers. It takes a great deal of work to put into building websites and plugging these apps in. It is sad to think that you have to beware of these companies that are working with you, while trying to establish something that benefits all involved. Another concern is that many items are very pricey. I think it's a good balance though, because some prices are much lower than the competition. I will see how it goes.
Thank you for sharing your insights with us. We genuinely value your feedback and appreciate your input. We're glad to hear that you find our app's functionality appealing. Also, we're sorry to hear that you've encountered issues that have raised concerns. We'd like to understand these concerns better and work to resolve them. If you'd be willing to provide more details regarding any practices you find questionable, please feel free to reach out to us at [email protected]. We're eager to investigate and address any issues to enhance your experience with our platform. Your satisfaction is our priority, and we're here to assist you in any way we can. Your additional input can help us better serve you and all our users. Best regards, AppScenic Support Team
Oct. 11, 2023
quality supplies and quick shipping. It's great being able to select products and supplier locations to help keep products as close to consumers as possible.
We appreciate your positive feedback! It's wonderful to hear that you're enjoying the quality supplies and prompt shipping provided by our platform. Your satisfaction is our top priority, and we're delighted to know that you find value in our product selection and the ability to choose supplier locations. Thank you for choosing us as your dropshipping partner. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Best regards, AppScenic Support Team
Oct. 10, 2023
Great dropshipping app. Love their payment policy, but some vendors have terrible return policies. They shouldn't accept anyone who wants to work with appscenic.
Thank you for your feedback! We're delighted to hear that you find our dropshipping app great and appreciate our payment policy. We understand your concern about certain vendors' return policies. We strive to maintain high-quality standards among our suppliers, but we also value your input in helping us improve. If you have specific feedback or suggestions on which vendors may need further evaluation, we'd love to hear more from you. Please feel free to share your insights with us via email at [email protected]. Your input is invaluable in our ongoing efforts to enhance the user experience. Thank you for your support and for being a part of the AppScenic community. If you have any more comments or questions, please reach out. We're here to assist you. Best regards, AppScenic Support Team
Oct. 7, 2023
** update 2, I did receive a refund after threats were exchanged. From the little I got a chance to test the app works as it should (but I've never made a product from it live on my site or sold anything from it for transparency. *update 1: after being charged for the first month when I knew I'd cancelled on the 7th day of my trial I asked for a refund and got sent a screenshot showing that I canceled the app 7 days after installing but at 8.12am, "but you installed it at 7.54am". It doesn't matter apparently that Shopify just tells you the DATE your trial expires on, or that we are all in different time zones in e-commerce. I "used" their app for 18min over the 168hr trial period so too bad. Just a warning to make sure you cancel on day 6 if you are going to.
Thank you for the review, we wish you all the best and success with the store.
Sept. 19, 2023
Great app overall . The team are helping you with everythink you need to know . Verry profesional!
We truly appreciate your fantastic review! It's wonderful to hear that you find our app great overall and that our team has been helpful and professional in assisting you. Your satisfaction and success are our top priorities. If you ever have more questions, need assistance, or want to explore further, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for being a part of the AppScenic community. Your feedback inspires and motivates us to continue delivering the best service possible. Best regards, AppScenic Support Team
Sept. 18, 2023
Easy to use, visually pleasing and great interaction with your store. Would definatly recommend this to everyone. AppScenic is very good and simple to use for beginners such as I in the dropshipping buiseness.
Sept. 8, 2023
So far the experience has been stellar. The pictures of the products are good and the app works seamlessly with our Shopify store.
Aug. 31, 2023
I really like AppScenic's customer support, and I would give it a 5-star rating. So far I am happy with this app.
Aug. 27, 2023
I have only had a few orders but everything is working fine. There is a large amount of high-quality Europeans suppliers which is great for dropshippers located in the EU. Some delivery times on the site are not very accurate but that is most likely the fault of the supplier, not AppScenic's. Overall a great alternative to US or Asian suppliers!