Appstle℠ Bundles App & Upsells
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The bundles and discounts continued even after they were turned off. Support said the discount also has to be deactivated, but clicking into the discount just takes you back to the app. Even in deactivated status, the discount was still hitting customer orders. This seems like a glitch/bug but they won't admit it because it cost us money.
This is Ria, the co-founder of Appstle. We’re sorry for your frustration and the impact this had on your store. When a bundle is turned off in Appstle, the associated automatic discount must also be deactivated in Shopify. That is the default flow in the ecosystem and our UI does display a notice explaining this step. The reason it is this way is because some merchants use the discounts set in Shopify for bundles as well as for other sales promotions. That said, we recognize the instruction could be more prominent and the process more intuitive. We’re improving the flow so it is harder to miss.
Customer service doesn't understand any concern I try to address with them related to the status of my individual products and how to best utilize their app to prevent customers adding them to their carts. Even with screenshots and detailed explanations, they are no help. I've wasted too much time with their support only to have them request a zoom that I also cannot understand what is being conveyed due to language barrier.
Not user-friendly at all, quite complicated, and bundles are very limited to certain page types. For example, I can't create a really good front-end offer for my landing page because the bundles are limited to product pages. And why would I send new customers, cold Ad traffic to a product page?
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