CannaPlates review for Appstle℠ Loyalty
June 2, 2023
Absolute trash app. Had a very simple issue with the loyalty button not working/displaying (opening) properly. I set everything up the night before and it was all working correctly. Next day it had changed location on my website and totally stopped working. I asked for help to find out what was going on and the best they could come up with was asking for access to the backend of my website. HUGE red flag right there. I refused and deleted the app. There was nothing wrong with my website. 2 days after I deleted the app, I get an email from CS saying the app was fixed without needing access to my website. Again HUGE red flag. Do not use this useless app. They wasted 3 hours of my time during the set up, I emailed over 1,000 customers to let them know about the loyalty program and the next day it was broke. My time is very valuable and so are my customers time. 100% waste my time garbage app in my opinion.
Dear Merchant, We are sorry you had less than a stellar experience with our store. We were asking for store access to update the liquid in case it's broken. Some apps modify liquid files, and we wondered if the issue could be related to that. In the meanwhile, the dev was investigating on his end. And we realized that the recent update of our app was affecting your store. Hence we were able to resolve the issue from our side. We again apologize for the inconvenience.
