Maziply Toys review for Appstle℠ Loyalty
Jan. 24, 2024
At first look, I was excited about this app. Unfortunately, there have been issues. First, the migration of our loyalty list did not work and they told me I didn't do it. (I did, it said it was in progress and that it would take time, but it never happened). Then they said they would do it for me so I sent them the list. It took them days to get around to it, while I had to tell customers their points were temporarily unavailable. When they finally did get it done, they applied the total earned points over all time as the available points, exposing our company to significant potential losses. They said they're going to fix it, but I'm helpless unless I choose to just abandon this app, which I'm about an hour away from doing unless they get this fixed. As of my experience so far, I would caution anyone considering this app. I may change my opinion over time and if they get this resolved right away, but this could cost our company significantly.
Dear Merchant, This is Ria, the co-founder of Appstle. We understand the importance of a smooth migration and always strive to provide our merchants with the same. I sincerely apologize for the less than stellar experience you had during migration, and for the inconvenience you encountered. Rest assured, our team has rectified all the issues you had encountered. I hope your post migration journey is going well with Appstle, and wish you success and growth in your loyalty journey. If there is anything further we can do to assist you, please do not hesitate to reach out to us. We are available 24x7x365, and will do our best to go over and beyond to support you.
