ES | Fashion Design Studio review for Appstle℠ Memberships
Sept. 3, 2024
I recently evaluated this app for my business, and I've encountered several issues that have impacted my experience: 1. Tag Management: When a customer cancels their membership, their tags remain on the Shopify customer list, and there is no option to remove them. 2. Perk Access: Even after logging out on any browser, the discount perks remain active, allowing anyone to access them without restriction. 3. Discount Limitations: The app only allows one discount perk per member and does not support applying multiple perks or setting limits. This limitation prevents customization for different membership tiers. 4. Customer Service Experience: Initially, I was pleased with the customer service. However, I encountered issues when granting temporary access to a support representative. Despite "Uri's" efforts, multiple customer profiles were erroneously added to my list. I am unable to delete these profiles due to the app’s limitations on tag removal. Based on these challenges, I am considering switching to a different app and would not recommend this one at this time.
Hi, This is Ria, the co-founder of Appstle. I have reviewed your concerns: 1. Actually, the issue you were facing was not a tag removal issue, but it was a customer removal issue, which Shopify doens't allow as of now, if a customer had a recurring purchase with a store in Past. As explained in one of chat sessions as well in reference with this Shopify community discussion doc: https://community.shopify.com/c/subscriptions-apis/cannot-delete-customer-with-cancelled-subscription/m-p/1989782#M1742 2. It should not happen, if you are logged out and trying to checkout with a different email (the discount code will get invalidated itself). But if you are logged out and checking out with an email which is a valid membership, the discount will be applied as this is a known behaviour. But if a customer (who is not a member) is trying to copy and paste that code on their checkout, the code will be invalidated itself. 3. This is how the system works with Shopify as of now, even if you have two discounts combined in Shopify and wish to apply both on checkout, one will be applied automatically but the other needs to be applied manually. 4. This is again the same thing as point 1, you were not able to delete the profiles due to the reason they had a subscription in the past, and not due to the tag being present in their profile. I am happy to have a chat with you to personally go over any other concerns you may have. You can email me [email protected] Thanks,
