Rating

3.1

feedback

14

Reviews

chart

#3,428

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    14%
  • Less than a month
    21%
  • Less than a year
    29%
  • More than a year
    36%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include high-quality products, good customer service, and commitment to quality. Customers appreciate the fabric and print quality, as well as the prompt responses from the customer service team. However, there are also negative aspects highlighted, such as long production timelines, difficulties in communication, and issues with the Shopify integration. Some users mentioned challenges with the dashboard navigation, lack of API access for automatic shipping rates, and problems with lost orders and slow response times. Overall, the app seems to excel in product quality and customer service but needs improvements in areas like production timelines and integration features.

Highlights

High-quality products and fabric
Good customer service
Long production timelines
Challenges with Shopify integration
Difficulties in communication

Rating Breakdown

  • 5
    43% (6 ratings)
  • 4
    14% (2 ratings)
  • 3
    7% (1 ratings)
  • 2
    7% (1 ratings)
  • 1
    29% (4 ratings)

Reviews with Text

  • 100% (14)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 26, 2024

There was a complete lack of efficient communication. My order was in production for over two weeks!!! Another order was in paid status for over 5 days. Definitely poor service. This is not acceptable for any business. Extremely disappointing.

Using app

19 days

Total reviews

4

Average rating

2.3

5 / 5 Share

Feb. 13, 2024

I've received several legging samples and a skater dress sample from AOW and love both the fabric and print quality. I look forward to creating more products in the near future. As for customer service, I had a great experience when requesting the recovery of some original design file uploads that I lost on my end. I did not save them in the image library so I sent an email requesting if they could be sent to me. Paige responded within 24 hrs and sent me a WeTransfer link with all the original design files that I had requested the very next day. Thank you Paige! That saved me many hours of work. Greatly appreciated!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 5, 2022

The navigation within the dashboard is difficult to use, but the product quality is excellent, and so is the branding, and I much appreciate it. The production timeline is long, 14 business days, and they need to shorten it. Honest company. I recommend AOW.

Using app

Over 1 year

Total reviews

19

Average rating

3.6

1 / 5 Share

Aug. 6, 2022

Very disappointing so far. I was looking for a fabric supplier for my web page only to find that, oops thats the ONE product we don't integrate to Shopify! Is that why I could never find it after saving and being informed it was at my account? Is that still the understanding about your fabric at Shopify? Now I have found a much desired wrap skirt only to now not be able to find the designs of it I have saved. Please inform me where they went as searching with the word SAVE or HOW TO SAVE at help brings up ZERO. Images uploading failed most of the time if they were close to the limit, although still under. I was never able to KEEP more than 2 images at the design interface upload space and still upload another. Also, Printfull has a fully operational filing system for every uploaded image I have put there. Did I miss that place in your app? It is difficult to build respect for companies that don't treat my files as the most important thing there, Your cloth is naked without such. Find more respect in the way you treat artists at their copyrighted work. As for the interface so far, Just looking at the same things Shopify offers but with a lot less functionality at it is not terribly inspiring so far. It also feels like the design space offers about one/fifth of the functionality I find at Contrado or Printful space, those things vary and ones needs to be adaptable, but really, no mirror option? Am I right that there is no mirror or tile function in the design interface? At a Fabric Company? I have been unable to find any of the product I have created here so far, all I see are all of the products from my store listed, quite beautifully I might add, the only actions being available to that space are ignore, unsync, and delete from Shopify! No editing options but DELETE, really? Just introduced and your app can delete unrelated things at my Shopify store. Honestly why do you need that there? Granted it is a pretty interface that is nice for searching but there seems to be only the option of editing the product at Shopify one at a time. Believe me if you could build an interface that made up for the significant limitations at bulk editing at Shopify we would all adore you (especially seo and image labeling, or actually integrating shipping, rather than "free shipping" gimmick or etc. etc ; ) I will keep looking for the products I saved, and definitely don't mind being wrong about any of these points. Please point out where that is the case, as I am not wanting to quit interfacing. I really like that wrap skirt even if you can't fulfill fabric for a Shopify integration. (Please remember, me having to manually inform you of an order is not integration at Shopify, it's not like that is it?) River Jade Smith @ River Jade Smithy, https://riverjadesmithy.com

Using app

About 3 hours

Total reviews

6

Average rating

1.7

5 / 5 Share

Oct. 15, 2021

I've only been using for just over a month and love everything so far. I have two suggestions, one allow us to update or change a product without having to redo the whole thing and the other faster turnaround. I do understand my product is handmade, and I love them but that is the one thing customers dislike. Otherwise, my experiences have been great and everyone loves the bags!

Using app

About 1 month

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your great review and your feedback! We're always looking to improve our services and make the experience easier for our users. As for the faster turnaround, we agree with you and this is something we've been working hard on improving. There's always going to be a certain amount of time required to manufacture handmade products on-demand, but this is one area that we focus a lot on improving.

All reviews

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