ArtPlacer for Shopify
Developer
View on App Store

Rating

3.8

feedback

6

Reviews

chart

#2,050

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    17%
  • Less than a year
    50%
  • More than a year
    17%

Reviews Summary

The reviews for the ArtPlacer Shopify App showcase a mix of positive and negative feedback. On the positive side, users appreciate the concept of the app, especially artists who find the feature essential for showcasing their work. The app is praised for its ease of use, seamless integration with Shopify stores, and impressive mobile implementation. Customers find it helpful to visualize artwork in their homes and note that it has a positive impact on their sales and marketing efforts. The customer service is also highlighted as responsive and supportive, guiding users through any issues they encounter. On the negative side, some users express frustration with the app's pricing and changes over time. There are complaints about delayed implementation of features like analytics, leading to a sudden increase in monthly subscription costs. Additionally, there are concerns about the quality of customer support, with users reporting difficulties in canceling subscriptions and encountering issues with the app's functionality. Some users feel misled by the pricing structure, starting with a free offer but then being prompted to upgrade to more expensive plans.

Highlights

Positive feedback on ease of use and integration
Pricing concerns and changes
Responsive customer service
Misleading pricing structure
Delayed feature implementation

Rating Breakdown

  • 5
    33% (2 ratings)
  • 4
    33% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    17% (1 ratings)
  • 1
    17% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 19, 2023

Wasn't working on my site, but it's a nice idea. Artists really need this feature

Using app

--

Total reviews

6

Average rating

4.2

5 / 5 Share

April 10, 2023

Overwhelming impressed with the app and the customer service. We had a long road in getting our store set up with ArtPlacer, but the team helped us every step of the way. They not only stepped in to troubleshoot when needed, but they did it happily and quickly. The app is easy to use, implement, and works seamlessly with our shop. The mobile implementation is particularly impressive, as it manages to maintain its simplicity and usefulness even on a small screen. We were worried the app might be too tricky for the average customer to figure out, but were happy to hear from our focus group testers at how easy it turned out to be for them. We were so confident with it we launched right into a large marketing event and it performed without a hitch. We had dozens of people sending us feedback about how easy the app was to use, how helpful it was to be able to visualise artwork in their homes, and it has already more than paid for its subscription cost. Can't say enough about how positive my experience has been with the app and the team. Looking forward to future updates!

Using app

4 months

Total reviews

1

Average rating

5.0

2 / 5 Share

Jan. 19, 2023

I initially gave it 5 stars when it just came out. I have now been using the app for more than 2 years and have to downgrade to 2. What made me to downgrade: I waited for almost a year for ArtPlacer to implement the "analytics" section (all apps now have it out-of-the-box), b) when they finally implemented Analytics, the monthly price doubled from $30 to $60. Really? So for the standard subscription I can't even see how many people used the app? Second, the quality of their support. I send ArtPlacer a request to uninstall and unsubscribe the app a week ago. It's been a dozen emails back and worth and they still haven't done it. And with every email, they're dragging their feet. I have to double check their work every step of the way, and every step of the way they don't do it right. Latest example, instead of uninstalling it, the app first shows up and then is hidden with JS so they just left all of their crappy code and just added more on top. Bad programming, bad customer services, and trying to make money on you every step of the way

Using app

Almost 2 years

Total reviews

4

Average rating

3.3

Developer Reply

Dear Max, We do truly value you as a subscriber and the contribution you do through your work to the ArtPlacer Community. Same reason why we are extremely sorry to know that you are unhappy with the options available. It wasn't our intention to disappoint you. We always strive hard to ensure all our subscribers are happy with our platform, features, apps and services. We can certainly understand how frustrating could be to having had waited for a feature that was supposed to make a big difference to your workflow and to realize it does not meet your expectations. At the same time we do also understand it is hard to afford added value software sometimes. We are working hard to improve the way we communicate about the features available on each plan. It's evident we've fallen short in this instance. Our most sincere apologies on behalf the entire ArtPlacer Staff. We remain at your entire disposal as we always did during this 2 years working together.

4 / 5 Share

June 24, 2021

I have found this app useful on my art website as people can see my artworks on a predetermined wall as well as on their own wall if they are happy to photograph it. It also allows them to see my artworks in real-time if they are happy to download the Artplacer app. Unfortunately, the link to the app only shows the Apple store, even though the Artplacer app is available in Google Play. I am not sure whether it is worth $29 per month, but I will continue to use it as it is the only AR app available on Shopify.

Using app

9 months

Total reviews

12

Average rating

4.8

Developer Reply

Thank you Ivan for your review!

5 / 5 Share

June 24, 2021

Professional app! This app provides me with everything to make it my costumers as easy as possible to view my artworks online. So happy with it! Also an amazing service. I have chosen for the advanced plan for my needs. It's worth every penny! So happy with it! Perfect for me as an professional Artist.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review!

All reviews

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