Art House SF review for ArtPlacer
Jan. 19, 2023
I initially gave it 5 stars when it just came out. I have now been using the app for more than 2 years and have to downgrade to 2. What made me to downgrade: I waited for almost a year for ArtPlacer to implement the "analytics" section (all apps now have it out-of-the-box), b) when they finally implemented Analytics, the monthly price doubled from $30 to $60. Really? So for the standard subscription I can't even see how many people used the app? Second, the quality of their support. I send ArtPlacer a request to uninstall and unsubscribe the app a week ago. It's been a dozen emails back and worth and they still haven't done it. And with every email, they're dragging their feet. I have to double check their work every step of the way, and every step of the way they don't do it right. Latest example, instead of uninstalling it, the app first shows up and then is hidden with JS so they just left all of their crappy code and just added more on top. Bad programming, bad customer services, and trying to make money on you every step of the way
Dear Max, We do truly value you as a subscriber and the contribution you do through your work to the ArtPlacer Community. Same reason why we are extremely sorry to know that you are unhappy with the options available. It wasn't our intention to disappoint you. We always strive hard to ensure all our subscribers are happy with our platform, features, apps and services. We can certainly understand how frustrating could be to having had waited for a feature that was supposed to make a big difference to your workflow and to realize it does not meet your expectations. At the same time we do also understand it is hard to afford added value software sometimes. We are working hard to improve the way we communicate about the features available on each plan. It's evident we've fallen short in this instance. Our most sincere apologies on behalf the entire ArtPlacer Staff. We remain at your entire disposal as we always did during this 2 years working together.
