Astro Loyalty
Offer pet store frequent buyer programs and deals with Astro
Rating
2.0
feedback
6
chart
#5,697
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
17%
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Less than a year
67%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with some users expressing frustration and disappointment while others praise the app's functionality. One common theme among the negative reviews is the lack of proper integration and support. Users have reported issues with the app not working as advertised, difficulties in setting it up, and poor customer service from the developers. Some users mentioned that the app crashes when adding offers to the cart and that there are challenges in syncing with Astro Loyalty accounts. On the other hand, positive reviews highlight the helpfulness of the customer support team, with one user mentioning quick setup and seamless syncing with customers' accounts. Despite the potential benefits of the app, such as loyalty program integration, the negative experiences with functionality and support seem to outweigh the positive aspects.
Highlights
Review RSS Feed
All reviews
Dec. 8, 2025
Horrible App. NEVER worked and trying to figure out how to disable it and not get charged has been challenging. NEVER worked the way it was pitched. When I had mentioned it I was told to download and pay $100 a month one and it will work. Why Pay $100 instead of fixing the $29 one that is supposed to do what I needed? To get more $$$ out of me
Oct. 3, 2025
Great idea, poor execution. Customers can’t see promos on product pages instead they have to jump through multiple steps (log in, connect to Astro, go to a separate offers page, select the offer, THEN add to cart). It’s clunky and confusing, and most customers just give up. Until promos can display directly on product pages, this integration doesn’t deliver what a loyalty program should. EDIT: reducing to 1 star, app is very buggy. When adding offers to cart app crashes. If there is an Astro offer on an item, customers cannot simply add the item to cart and get the discount when logged in, they have to add it to cart through the offers page, but as mentioned the app freezes when they do that. What is the $99/month for exactly if your app fails to function properly? Developer does not respond to support emails either, I have emailed them twice and no response. Only response is a generic reply to poor reviews.
Thank you for your feedback! The app does have support for Astro Offers on the product page, here is the link on how it works: https://mightyapps.freshdesk.com/support/solutions/articles/153000142361-how-to-install-astro-product-page-widget Please reach out to us and we'd be happy to either install it on your theme for you, or listen to your ideas for enhancing the app on the product page. We built the app to support independent pet retailers and are always listening for ways to help you grow your business :)
Aug. 14, 2025
WOW! Don't believe the negative reviews. This company is so very helpful! Robert helped us and literally in a matter of minutes our store was set up and our customers are syncing with our Astro Loyalty account. What a godsend! 10/10 recommend
Jan. 10, 2025
The APP is among the worst available on Shopify, and the support is THE Worst. The developers have you held captive, as no other app integrates with Astro Loyalty, so they could care less about support or improving the app. They just keep collecting the $99/ month. .
Hi! We appreciate your feedback. Unfortunately, your requests to automatically send thank you letters, send free gifts outside of the Astro program, and automatically segment emails are out of scope of the Astro integration for Shopify. We're happy to receive feedback from all subscribed retailers and build enhancements, but so far you are the only store to request these features so it's not on the roadmap. It does look like you are running a high volume of orders and frequent buyer punches through the app monthly, so hopefully the app is helping you and your employees time vs. doing everything manually. We're here to help if you have any in-scope issues!
Sept. 13, 2024
Can't get it to integrate. Literally 3days of trying. No support from the app folks. Wanted to get this working before q4 but it has been unbelievably difficult. Can't see a way to upload our current astro customers into Shopify besides one by one .. that's a crazy way to do this
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