The Family Pet review for Astro Loyalty
Jan. 10, 2025
The APP is among the worst available on Shopify, and the support is THE Worst. The developers have you held captive, as no other app integrates with Astro Loyalty, so they could care less about support or improving the app. They just keep collecting the $99/ month. .
Hi! We appreciate your feedback. Unfortunately, your requests to automatically send thank you letters, send free gifts outside of the Astro program, and automatically segment emails are out of scope of the Astro integration for Shopify. We're happy to receive feedback from all subscribed retailers and build enhancements, but so far you are the only store to request these features so it's not on the roadmap. It does look like you are running a high volume of orders and frequent buyer punches through the app monthly, so hopefully the app is helping you and your employees time vs. doing everything manually. We're here to help if you have any in-scope issues!
