Astro Loyalty
Astro Loyalty has received mixed reviews from users. Positive aspects include improved efficiency, reduced errors, and responsive customer support. Users appreciate the ease of setup and syncing with their loyalty accounts. However, negative feedback revolves around issues with theme display, code redemption, and integration difficulties. Some users find the app clunky and confusing, with problems like offers not displaying on product pages and bugs causing crashes. The lack of backend functionality, such as managing SKU options and out-of-stock items, is also a concern for users. Despite its potential, users feel that the app falls short in delivering a seamless loyalty program experience.
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Our pet store switched to Astro Loyalty after managing our program manually for years. It has made our operations much more efficient and dramatically reduced errors. We've had a few minor issues with theme display and code redemption along the way, but the developer was incredibly responsive and resolved them quickly every time. The support has been excellent - I would highly recommend Astro Loyalty to other pet stores.
Great idea, poor execution. Customers can’t see promos on product pages instead they have to jump through multiple steps (log in, connect to Astro, go to a separate offers page, select the offer, THEN add to cart). It’s clunky and confusing, and most customers just give up. Until promos can display directly on product pages, this integration doesn’t deliver what a loyalty program should. EDIT: reducing to 1 star, app is very buggy. When adding offers to cart app crashes. If there is an Astro offer on an item, customers cannot simply add the item to cart and get the discount when logged in, they have to add it to cart through the offers page, but as mentioned the app freezes when they do that. What is the $99/month for exactly if your app fails to function properly? Developer does not respond to support emails either, I have emailed them twice and no response. Only response is a generic reply to poor reviews.
Thank you for your feedback! The app does have support for Astro Offers on the product page, here is the link on how it works: https://mightyapps.freshdesk.com/support/solutions/articles/153000142361-how-to-install-astro-product-page-widget Please reach out to us and we'd be happy to either install it on your theme for you, or listen to your ideas for enhancing the app on the product page. We built the app to support independent pet retailers and are always listening for ways to help you grow your business :)
WOW! Don't believe the negative reviews. This company is so very helpful! Robert helped us and literally in a matter of minutes our store was set up and our customers are syncing with our Astro Loyalty account. What a godsend! 10/10 recommend
The APP is among the worst available on Shopify, and the support is THE Worst. The developers have you held captive, as no other app integrates with Astro Loyalty, so they could care less about support or improving the app. They just keep collecting the $99/ month. .
Hi! We appreciate your feedback. Unfortunately, your requests to automatically send thank you letters, send free gifts outside of the Astro program, and automatically segment emails are out of scope of the Astro integration for Shopify. We're happy to receive feedback from all subscribed retailers and build enhancements, but so far you are the only store to request these features so it's not on the roadmap. It does look like you are running a high volume of orders and frequent buyer punches through the app monthly, so hopefully the app is helping you and your employees time vs. doing everything manually. We're here to help if you have any in-scope issues!
Can't get it to integrate. Literally 3days of trying. No support from the app folks. Wanted to get this working before q4 but it has been unbelievably difficult. Can't see a way to upload our current astro customers into Shopify besides one by one .. that's a crazy way to do this
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