Astro Loyalty
Offer pet store frequent buyer programs and deals with Astro
Rating
3.6
feedback
5
chart
#6,864
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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20%
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Reviews Summary
The reviews for this Shopify App highlight both positive and negative aspects. On the positive side, customers appreciate the idea behind the app and the potential benefits of a loyalty program. Some users have had positive experiences with customer support, finding the team helpful and efficient in setting up the app. However, there are several recurring negative themes in the reviews. Users mention that the app has poor execution, with a clunky and confusing interface that makes it difficult for customers to access promotions directly on product pages. There are also complaints about the app being buggy, crashing when adding offers to the cart, and lacking backend functionality for managing SKUs and out-of-stock items. Additionally, the lack of responsiveness from the developer to support emails is a major concern for users, leading to frustration and dissatisfaction with the overall performance of the app.
Highlights
Review RSS Feed
All reviews
May 8, 2026
Our pet store switched to Astro Loyalty after managing our program manually for years. It has made our operations much more efficient and dramatically reduced errors. We've had a few minor issues with theme display and code redemption along the way, but the developer was incredibly responsive and resolved them quickly every time. The support has been excellent - I would highly recommend Astro Loyalty to other pet stores.
Oct. 3, 2025
Great idea, poor execution. Customers can’t see promos on product pages instead they have to jump through multiple steps (log in, connect to Astro, go to a separate offers page, select the offer, THEN add to cart). It’s clunky and confusing, and most customers just give up. Until promos can display directly on product pages, this integration doesn’t deliver what a loyalty program should. EDIT: reducing to 1 star, app is very buggy. When adding offers to cart app crashes. If there is an Astro offer on an item, customers cannot simply add the item to cart and get the discount when logged in, they have to add it to cart through the offers page, but as mentioned the app freezes when they do that. What is the $99/month for exactly if your app fails to function properly? Developer does not respond to support emails either, I have emailed them twice and no response. Only response is a generic reply to poor reviews.
Thank you for your feedback! The app does have support for Astro Offers on the product page, here is the link on how it works: https://mightyapps.freshdesk.com/support/solutions/articles/153000142361-how-to-install-astro-product-page-widget Please reach out to us and we'd be happy to either install it on your theme for you, or listen to your ideas for enhancing the app on the product page. We built the app to support independent pet retailers and are always listening for ways to help you grow your business :)
Aug. 14, 2025
WOW! Don't believe the negative reviews. This company is so very helpful! Robert helped us and literally in a matter of minutes our store was set up and our customers are syncing with our Astro Loyalty account. What a godsend! 10/10 recommend
Sept. 13, 2024
Can't get it to integrate. Literally 3days of trying. No support from the app folks. Wanted to get this working before q4 but it has been unbelievably difficult. Can't see a way to upload our current astro customers into Shopify besides one by one .. that's a crazy way to do this
Dec. 3, 2023
This app is severely lacking backend functionality for the price. When you enroll in promos, it will show all SKU options to your customer even if you don't offer all SKUs. There is no way to manage this on the backside. Also, if you are OOS of certain SKUs the app just throws an error to the user or takes their discount off in the cart with no explanation. I hope they continue to make this better as its an amazing offering to our online shoppers if it actually worked.
Hello! We appreciate the feedback about some of the technical issues you're experiencing with the app. Can you please send the details to [email protected] and we'll look into the SKU listing issue. The app should only be rendering items you carry. We'd be happy to take a look to see what's going on! Also, we're rolling out an update soon to allow customers to access their unused discount codes if an item is out of stock or a user doesn't complete their purchase after redeeming a free item. Thanks again for trying our app please let our support team know how we can help with the SKU issue!
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