At Last — Returns & Exchanges

We moved from Swap Returns, and At Last were great in terms of onboarding, we definitely have less customer contact now as their returns portal is so intuitive for customers to use. The team at At Last are great at responding to requests for new features, and the pricing is very competitive.

Had a really positive experience with At Last. It is a really straightforward system for our customers to be in charge of their own returns. As a small team it has really helped to alleviate a lot of admin that used to previously come with returns - we were previously manually creating labels on Royal Mail Click & Drop and sending them to the customer! Really great onboarding and customer account team, too. A part that is so often overlooked normally. Would really recommend.

Very simple to use for both our customers and as a business for our returns. Had some very positive feedback from customers.

Really happy with At Last so far. The returns portal is straightforward for customers to use and gives them much better visibility over their return without needing to contact us for updates. From our side, everything is much easier to manage in one place and the reporting gives us a clear overview of returns and refunds. It’s made the whole process more organised and much less manual for our team.

At Last has made our returns process so much easier to manage. It’s reduced the amount of time our customer service team spends on returns and we’re getting fewer messages from customers asking for updates, as they can easily track the status of their return themselves. The reporting is really useful too and gives us much better visibility over what’s being returned and refunded. It’s taken a lot of the manual work out of the process and has been a great addition for us.

At Last has really helped make the returns process so much easier for our customers. They can now log on to a self serve returns portal to create their return and get their return postage there and then. No more of us having to manually create labels on Click & Drop and emailing it to the customer. It has relieved so much admin! Danielle from the Onboarding Team needs a particular mention as she has been a great help in getting us set up.

Amazing experience with the app, and the customer care is top rated as well. Highly recommend. We’ve been using this platform for the last 8 months and couldn’t be happier. They’re constantly innovating and actually listen to feedback when it comes to new features and other improvements. It gives us a lot of time back and lets us focus on other things, knowing our customers are in good hands with their returns and exchanges.

We’ve been using AtLast for our returns portal and it’s made the whole returns process considerably easier to manage. The platform is clean, straightforward and easy for customers to use, while giving us much better visibility and control from the brand side. It’s helped reduce the amount of manual customer service involved in returns and made the overall experience feel much more professional. Setup was simple, the portal integrates well into our existing operation, and the team have been responsive whenever we’ve needed support. A really solid solution for any e-commerce brand looking to streamline returns without overcomplicating the process. Would definitely recommend.

We've had an excellent experience using At Last. The platform is straightforward to use, and our customers find the returns process simple and intuitive, significantly reducing the time we spend managing returns. The platform has been reliable, and the At Last team has always been responsive and helpful whenever we've had questions. We'd happily recommend At Last to any Shopify retailer looking for an efficient, customer-friendly returns solution.

When launching our new kids brand, we wanted a returns process that was simple for our customers and easy for our team to manage. AtLast has delivered exactly that. The onboarding was smooth, the platform is really intuitive, and the team has been incredibly helpful every step of the way. It's been a great partner for us as we've grown.

This platform is intuitive, reliable, and has made managing returns much more efficient for both our team and our customers. What truly stands out is the support from the Atlast team. They're always on hand to help, respond quickly to any queries, and consistently go above and beyond to ensure everything runs smoothly. It's clear they genuinely care about their customers and the success of their businesses. We're extremely happy with the service and would highly recommend Atlast to any retailer looking for a seamless and well-supported returns solution.

Highly recommend the At Last portal - we've had a really great experience so far as a clothing brand with naturally high return rates. The setup process was super straightforward and easy to implement. Customer user experience is very intuitive - which helps reduce internal queries and, as a clothing brand the system and dashboard are both very easy to use. The At Last team have also been incredibly responsive, knowledgeable, and helpful whenever we've needed assistance.

As company we are very happy with At Last, very friendly team, always helpful and kind. Easy steps for us and for our customers. I can recommend to everyone.

We have been using the "At Last" returns portal for 2 years - the developers are extremely responsive to client needs and keep adding excellent new features. The UI is easy to use from a customer perspective and the back-end simple and well laid-out when needing to amend settings. Great functionality, especially ability to offer store credit rather than a refund, and an improved dashboard for a useful operational snapshot of the returns in your business. I cannot recommend this app enough.

The At Last portal has been very well received, providing a highly user-friendly and well-designed solution that has significantly streamlined the returns process. Since implementation, it has enabled the centralisation of returns management, improved visibility of returned orders, and reduced the manual administrative workload for the customer service team. The platform is intuitive for administrators, warehouse operators, and customers, resulting in a smoother and more efficient returns experience overall. Through webhooks, we have also fully integrated At Last with our 3PL provider’s warehouse management system and our own ERP system. This integration has significantly improved processing times within the warehouse, reduced the number of fraudulent claims, and ensured a higher level of accuracy in inventory holding. The improved traceability of all transactions has also reduced the finance team’s effort in reconciling returns as a whole. The dashboard is one of our most valuable tools for analysing returns and supporting both business and operational strategy development. In addition, the support provided by the At Last team has been excellent, demonstrating a responsive and proactive approach to feedback, a willingness to tailor the system to specific requirements, and a strong commitment to continuous improvement.

Great app and constantly getting even better. I was really impressed to see that they have a feature request system where your features actually get built! Really lovely team and customer support as well.

As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations. Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough!

We installed At Last to get better control and visibility over our returns, and it’s been a strong addition to our Shopify setup. Installation was straightforward, and their team has been responsive, friendly and genuinely helpful throughout. The standout for us is the dashboard. Our customer services team find it really user-friendly, with clear visibility at every stage of the returns process. It’s made managing returns simpler internally and smoother for customers. If you want to improve returns without overcomplicating things, it’s well worth considering.

Super easy to set up and use. The returns flow is seamless and the team has been amazing quick, friendly, and really on it. Highly recommend. Shout out to Joe!

We’ve been working with AT LAST for around four years now, and their returns portal has completely transformed the way we handle customer returns and issue labels. The platform is constantly evolving, with new products and features being rolled out regularly, which keeps improving our workflow and customer experience. Joe and Danielle are fantastic — communication is always clear, fast and helpful, and they’re consistently on hand whenever support is needed. It genuinely feels like a partnership rather than just a solutions provider. Highly recommend AT LAST to any ecommerce business looking to streamline returns and improve customer service.