Audien ‑ Ali & Product Reviews for Shopify

Audien ‑ Ali & Product Reviews

Best Free Shopify Product Reviews App - Audien

Rating

4.8

feedback

355

Reviews

chart

#1,896

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    12%
  • Less than a month
    29%
  • Less than a year
    52%
  • More than a year
    0%

Reviews Summary

The Audien Reviews app has received a mix of positive and negative feedback from users. On the positive side, many users appreciate the ease of use and functionality of the app. They find it practical, user-friendly, and effective for importing reviews from platforms like AliExpress. The customization options and style offered by the app are also highlighted as unique and appealing. Users have praised the support team for being helpful and responsive, especially in resolving issues related to the app. Additionally, the ability to edit and choose when to publish reviews, as well as the option to hide sensitive customer information, have been mentioned as valuable features. On the negative side, some users have expressed dissatisfaction with the customer support provided by Audien Reviews. They reported generic responses that did not address their issues effectively, leading to frustration. Additionally, there were complaints about the app causing technical problems, particularly in relation to Google Search Console and SEO performance. Users mentioned errors related to structured data for product reviews and difficulties in resolving these issues even after uninstalling the app. Despite the positive aspects of the app, these negative experiences have led some users to consider switching to alternative review apps.

Highlights

Ease of use and functionality
Customization options and style
Responsive support team
Issues with customer support
Technical problems and SEO performance

Rating Breakdown

  • 5
    88% (312 ratings)
  • 4
    6% (20 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 17, 2025

Great app! I like the minimalistic design and how it blends

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 12, 2025

very good

Store

JHAJEE

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2025

Audien is fantastic, easy to use and does the job. I highly recommend it.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2025

This app is everything I was looking for, the customization and style are different from all the apps available. The support team was helpful when I needed to fix any issue.

Using app

12 months

Total reviews

7

Average rating

4.4

4 / 5 Share

Jan. 20, 2025

Je recois bien les avis, mais impossible d'envoyer de mails de demandes a mes clients. Impossible egalement de prendre un forfait pour beneficier de plus d'avis et d'option. Aucune réponse du SAV. Je vais changer d'application! Modification après réponse du SAV: Le souci de changer de forfait a été résolu plutôt rapidement une fois en relation avec eux. Je trouve néanmoins que les forfaits sont un peu cher pour le service proposé. Le probleme d'envoyer des mails n'a pas été résolu par contre.

Using app

12 months

Total reviews

3

Average rating

4.7

Developer Reply

Nous sommes vraiment désolés pour les inconvénients que vous avez rencontrés. Je suis ravi de vous annoncer que le problème empêchant l'achat des forfaits a été résolu. Nous vous prions de bien vouloir accepter nos excuses les plus sincères. Votre satisfaction est notre priorité absolue. Nous allons continuer à travailler dur pour améliorer constamment l'expérience de service que nous vous offrons. Si vous rencontrez d'autres difficultés ou si vous avez des suggestions, n'hésitez pas à nous contacter. Nous sommes toujours ravis de vous aider et de répondre à vos besoins. Merci beaucoup pour votre compréhension et votre soutien.

All reviews

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