Audien ‑ Ali & Product Reviews for Shopify

Audien ‑ Ali & Product Reviews

Build trust with high quality product reviews

Rating

4.3

feedback

113

Reviews

chart

#3,918

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    30%
  • Less than a month
    34%
  • Less than a year
    23%
  • More than a year
    2%

Reviews Summary

The Audien Reviews app has received a mix of positive and negative feedback from users. On the positive side, many users appreciate the app's ease of use, customization options, and customer service. The app is praised for its user-friendly interface, seamless integration with AliExpress for importing reviews, and the ability to customize the design to match the store's branding. Users also highlight the helpful and responsive customer support provided by the Audien team. However, there are negative reviews pointing out issues with customer support responsiveness, conflicts with themes causing errors in Google Search Console, and difficulties in managing reviews, such as the need to reformat CSV files for uploading reviews. Some users have experienced SEO issues and challenges with the app's functionality, leading to frustration and a negative impact on their store's performance.

Highlights

Ease of use, customization options, customer service
Integration with AliExpress, user-friendly interface
Customer support responsiveness, conflicts with themes
SEO issues, challenges in managing reviews
Negative impact on store performance

Rating Breakdown

  • 5
    86% (97 ratings)
  • 4
    6% (7 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    6% (7 ratings)

Reviews with Text

  • 96% (108)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 13, 2026

Basic functionality not working for several months! "Support" not answering, writing generous msg and going offline! Its an insult how they treat the paying customers! No functionality, a lot of bugs and very very bad support! Again its not possible to publish reviews! Already reported this error several months ago! They told me to take care, but nothing happens and now I have to wait again several hours and get slowed down, bc I made this bad deccission to relie on this software! In my case, its in fact not possible to do anything with it! The page widgets have also bugs, that still not fixed! Would recommend for nobody! They only charge, but dont take care about funcionality or fast responses! Absolutley not recommended! I tried to avoid, but I will switch to another app! Unfortunatley they give u no other choice! Its a risk for a business to relie on this app!

Store

doyos

Using app

--

Total reviews

6

Average rating

2.3

4 / 5 Share

Oct. 21, 2025

Using app

7 months

Total reviews

2

Average rating

4.0

5 / 5 Share

Oct. 20, 2025

This really works good and easy to access without any long process

Store

Antrah

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2025

Me sorprendió lo completo que está el ebook. Tiene recetas, consejos, lista de compras y todo organizado por días. Ideal para quienes recién empiezan con la alimentación keto.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2025

Excellent app great customer service. Recommended

Using app

17 days

Total reviews

2

Average rating

5.0

All reviews

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