Audien ‑ Ali & Product Reviews
Best Free Shopify Product Reviews App - Audien
Rating
4.8
feedback
350
chart
#1,366
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
4%
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Less than a day
17%
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Less than a month
35%
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Less than a year
43%
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More than a year
0%
Reviews Summary
The reviews for the Audien Reviews Shopify App are a mix of positive and negative feedback. Many users appreciate the ease of use, customization options, and the ability to import reviews from platforms like AliExpress. The app is praised for being free and for providing good customer service. However, some users have experienced issues with the app causing conflicts with their Shopify themes, leading to broken HTML errors and SEO problems. There are complaints about the lack of responsiveness from the app's support team and the negative impact on store traffic and sales.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 27, 2024
I GAVE YOU DAYS TO RESPOND & GET ME A CSV FILE OF MY REVIEWS & NO RESPONSE. SO, HERES MY REVIEW OF WHAT YOUR APP DID TO ALL 3 OF MY STORES WITH PROOF! HAVE A GREAT DAY! I would give zero if i could! This app will ruin your store DO NOT DOWNLOAD! This is my 3rd store it has ruined on a new theme. From Shopify support. Here is what they said, Vikki here, from Shopify's Theme Support. Angelica reached out to us about your conversation with them. I've taken a look at the issue you're having with a Broken HTML error showing in your Monk theme. Monk theme 'Broken HTML' error I see what you mean Carrie! I've checked this out, and it looks like the Audien Reviews edited a theme file related to the product template, but not exactly the file required for the app installation. This seems to be something of a conflict between this app and the Monk theme. This change was causing strange behaviour on the Recently viewed section and leading to the error shown in the Theme Editor. I have 3 stores I stupidly used this app on & after spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by this app. While working on my main store this is what Theme Developers said, Hello there, Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below. As this issue will cause Google SEO issues because of the incomplete product structural data. Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months. Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores. IF YOU DON'T WANT TRAFFIC OR SALES THEN ADD THEIR APP!!! BEWARE IT WILL RUIN YOUR STORE
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