Widgetic (Audio Players)
Boost sales with seamless audio previews
Rating
3.4
feedback
8
chart
#2,960
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
38%
-
Less than a month
12%
-
Less than a year
38%
-
More than a year
12%
Reviews Summary
Widgetic is a Shopify app that offers an audio player feature for online stores. The reviews for Widgetic are mixed, with both positive and negative feedback. Positive aspects highlighted by users include the app fulfilling a need for audio players on Shopify, working flawlessly, and providing great customization options for the audio players. Users appreciate the ease of adding new MP3s and embedding them anywhere on the site. The support team is praised for going above and beyond to help with any issues and offering to create upgrades to meet specific needs. However, negative reviews mention difficulties in using the app, slow support responses, and instances where the app stopped working without proper communication or resolution from customer support. Some users experienced issues with files going offline, causing disruptions to their online workshops.
Highlights
Review RSS Feed
All reviews
June 5, 2024
There aren't too many audio players available for Shopify. Widgetic fulfills a need for us and works flawlessly. Our recommendations!
Thanks for your feedback! We're happy to see the widget is helping your business perform better!
Dec. 15, 2023
Hard to use. After installation, does not show up in App Embeds. No autoplay option. Support is slow to respond. It is nice that there is a free tier.
Hi! Unfortunately, the autoplay functionality is not something we can control. Apple and Google don't allow autoplay on mobile or desktop, so we cannot offer this functionality if the majority of users won't be able to use it (Safari Mobile, Chrome Desktop). If we were to enable it for Firefox, people would complain it doesn't work elsewhere. After installation, you need to create different compositions with your content and UI, and then embed them. The app shows under the list of apps, as default with any app.
Feb. 15, 2023
The app is good and does everything I need.... When its working properly... Problem is... The customer support is pretty poor... So the app has stopped working I have emailed support 4 times now and even got a Shopify Support person to email them as well... Not had a reply... not even to say they are aware of the problem and working on a fix.... NOTHING!!!! This has really caused me a BIG problem as had a new release coming out today... And now i have no audio player...
Shopify has recently upgraded its APIs with breaking changes, and we found out about it live: https://community.shopify.com/c/shopify-apps/shopify-app-is-not-loading-in-new-unified-admin-although-working/m-p/1941526#M59734 We pushed an update to fix this on our end and it should work as expected again. Sorry for any inconvenience.
March 15, 2021
terrible!! I had installed it all and after 2 months it collapsed and all my files were offline. I used the audios for a workshop, so when this happened my whole on line workshop was on hold!!! And no customer support at all to resolve this problem. You should have informed your customers that it would be offline because of maintenance issues. Also when calling out to you, no reaction at all! Very bad service!
Hey there. The app was temporarily down for a few hours as we went through some maintenance. Appreciate your feedback.
Aug. 23, 2020
This app is absolutely AMAZING. I have no idea why there are negative reviews but trust me - if you're looking to embed audio players on your site, your search is over because this app is perfection. Support is incredible - they go above and beyond to help with any and all problems. It's so easy to add new MP3s and embed them literally anywhere on your site. They even offered to create a new upgrade that allows you to expand the capacity of your audio library (they give you TONS of audio space - 10 GB - but I just needed even more capacity for my project). I love that they let you customize the audio players so extensively -- you can show/hide so many features to customers and even completely change the style of the audio player to fit your site's style. Seriously, I cannot say enough good things about Widgetic!! Absolutely download it and give it a try. Wish I could give it 6 stars. :)
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