Widgetic (Audio Players)
Boost sales with seamless audio previews
Rating
3.3
feedback
23
chart
#2,535
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
13%
-
Less than a month
17%
-
Less than a year
52%
-
More than a year
13%
Reviews Summary
The reviews for the Widgetic Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app fulfilling the need for an audio player on Shopify stores, ease of set-up, great customer support, and helpful customization options. Users appreciate the ability to embed audio players easily and the responsiveness of the support team. However, negative feedback revolves around issues such as the app breaking, poor customer support response times, lack of autoplay option, and difficulties in using the app. Some users also mentioned problems with the app freezing and not playing audio when required.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 5, 2024
There aren't too many audio players available for Shopify. Widgetic fulfills a need for us and works flawlessly. Our recommendations!
Dec. 15, 2023
Hard to use. After installation, does not show up in App Embeds. No autoplay option. Support is slow to respond. It is nice that there is a free tier.
Hi! Unfortunately, the autoplay functionality is not something we can control. Apple and Google don't allow autoplay on mobile or desktop, so we cannot offer this functionality if the majority of users won't be able to use it (Safari Mobile, Chrome Desktop). If we were to enable it for Firefox, people would complain it doesn't work elsewhere. After installation, you need to create different compositions with your content and UI, and then embed them. The app shows under the list of apps, as default with any app.
Feb. 15, 2023
The app is good and does everything I need.... When its working properly... Problem is... The customer support is pretty poor... So the app has stopped working I have emailed support 4 times now and even got a Shopify Support person to email them as well... Not had a reply... not even to say they are aware of the problem and working on a fix.... NOTHING!!!! This has really caused me a BIG problem as had a new release coming out today... And now i have no audio player...
Shopify has recently upgraded its APIs with breaking changes, and we found out about it live: https://community.shopify.com/c/shopify-apps/shopify-app-is-not-loading-in-new-unified-admin-although-working/m-p/1941526#M59734 We pushed an update to fix this on our end and it should work as expected again. Sorry for any inconvenience.
Nov. 21, 2021
Worked fine at first, but one day I discovered it had broken and would not play audio. I am unsure of how long I had been charged for a broken app, and this would explain a drop in conversions. I was using audio linked from sound-cloud and this stopped working. I tried uploading my audio directly to the app, but I just received an undefined error.
Hi there. This was an update from SoundCloud that broke the linked tracks. It's been addressed.
March 15, 2021
terrible!! I had installed it all and after 2 months it collapsed and all my files were offline. I used the audios for a workshop, so when this happened my whole on line workshop was on hold!!! And no customer support at all to resolve this problem. You should have informed your customers that it would be offline because of maintenance issues. Also when calling out to you, no reaction at all! Very bad service!
Hey there. The app was temporarily down for a few hours as we went through some maintenance. Appreciate your feedback.
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