Widgetic (Audio Players)
Get your audio tracks in front of potential customers.
Rating
2.7
feedback
7
chart
#3,118
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
43%
-
Less than a month
14%
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Less than a year
29%
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More than a year
14%
Reviews Summary
The reviews for the Widgetic Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app fulfilling a need for audio players on Shopify, working flawlessly, offering a free tier, and providing a variety of player formatting options. Users appreciate the ease of embedding the audio player on pages and blog posts, as well as the preset theme settings. However, negative feedback revolves around difficulties in using the app, lack of autoplay option, slow customer support response times, and instances where the app stopped working without proper communication or resolution from the support team. Some users experienced issues with files going offline, impacting their online workshops and customer service interactions.
Highlights
Review RSS Feed
All reviews
June 5, 2024
There aren't too many audio players available for Shopify. Widgetic fulfills a need for us and works flawlessly. Our recommendations!
Thanks for your feedback! We're happy to see the widget is helping your business perform better!
Dec. 15, 2023
Hard to use. After installation, does not show up in App Embeds. No autoplay option. Support is slow to respond. It is nice that there is a free tier.
Hi! Unfortunately, the autoplay functionality is not something we can control. Apple and Google don't allow autoplay on mobile or desktop, so we cannot offer this functionality if the majority of users won't be able to use it (Safari Mobile, Chrome Desktop). If we were to enable it for Firefox, people would complain it doesn't work elsewhere. After installation, you need to create different compositions with your content and UI, and then embed them. The app shows under the list of apps, as default with any app.
Feb. 15, 2023
The app is good and does everything I need.... When its working properly... Problem is... The customer support is pretty poor... So the app has stopped working I have emailed support 4 times now and even got a Shopify Support person to email them as well... Not had a reply... not even to say they are aware of the problem and working on a fix.... NOTHING!!!! This has really caused me a BIG problem as had a new release coming out today... And now i have no audio player...
Shopify has recently upgraded its APIs with breaking changes, and we found out about it live: https://community.shopify.com/c/shopify-apps/shopify-app-is-not-loading-in-new-unified-admin-although-working/m-p/1941526#M59734 We pushed an update to fix this on our end and it should work as expected again. Sorry for any inconvenience.
March 15, 2021
terrible!! I had installed it all and after 2 months it collapsed and all my files were offline. I used the audios for a workshop, so when this happened my whole on line workshop was on hold!!! And no customer support at all to resolve this problem. You should have informed your customers that it would be offline because of maintenance issues. Also when calling out to you, no reaction at all! Very bad service!
Hey there. The app was temporarily down for a few hours as we went through some maintenance. Appreciate your feedback.
Dec. 20, 2019
Aucune aide en ligne pour installer l'application , a fuir Ca ne sert à rien de renvoyer des exemples de site, on passe 2H pour rien, de plus Shopify ne répond jamais au SAV
Hey there. We're providing step by step instructions on adding the app to many places on a theme. We understand Shopify will make it even easier for merchants to add apps using drag and drop UIs, and we'll be on top of that when ready as well. Please follow this guide: https://help.widgetic.com/integrations/Shopify/how-to-embed
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