Pro Cycling Kit Sales review for AMP: Australia Post Shipping
March 20, 2025
Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.
Hi Francine, Your feedback is noted, however our developers fully reviewed your case, and the shipping settings issue was not caused by Addition. Logs confirm there was no removal or disconnection from our side. The app cannot remove itself from your shipping zones without manual action within Shopify. We provided advice on how to escalate this appropriately with the Shopify technical support team. The missing international rates relate to configuration issues we’ve previously flagged included incorrect package settings and dimensions. Unfortunately, we were unable to investigate the most recent case further as you declined to provide the full cart product details needed to replicate the issue. As with many businesses, we offer email-based support so we can keep a detailed history of issues and resolutions - including our earlier advice on adjusting package settings to fix rate visibility. We’re happy to assist further, but we do need full details in order to properly troubleshoot.
Australia Post rates, labels, and automated tracking made easy