SWS Welding & Cutting review for AMP: Australia Post Shipping

I spent over 10 hours trying to get everything working today and ended up losing business because of this app. No response from support at all. The app is clunky generating labels was painfully slow, often taking around 30 seconds per label. Customers were receiving errors saying their address couldn’t be shipped to, even though I tried everything. Some orders would work, others wouldn’t, for no clear reason. I upgraded the app after using it successfully for 5 or 6 years, hoping to use the new label feature and apply shipping rules like free shipping over a certain amount. That’s when everything went downhill. No customer support. No live chat. Nothing. You’re a tech company 24+ hour response times are not acceptable. I switched to “Australia Post Rates & Labels” and they responded immediately and helped me with setup. Honeslty wasted a whole day and lost money stressful to say the least.