SWS Welding & Cutting review for AMP: Australia Post Shipping
July 21, 2025
I spent over 10 hours trying to get everything working today and ended up losing business because of this app. No response from support at all. The app is clunky generating labels was painfully slow, often taking around 30 seconds per label. Customers were receiving errors saying their address couldn’t be shipped to, even though I tried everything. Some orders would work, others wouldn’t, for no clear reason. I upgraded the app after using it successfully for 5 or 6 years, hoping to use the new label feature and apply shipping rules like free shipping over a certain amount. That’s when everything went downhill. No customer support. No live chat. Nothing. You’re a tech company 24+ hour response times are not acceptable. I switched to “Australia Post Rates & Labels” and they responded immediately and helped me with setup. Honeslty wasted a whole day and lost money stressful to say the least.
Hi Travis, We're really sorry to hear how frustrating this experience was, especially after using the app successfully for so many years. It’s clear you put a lot of time into trying to get everything set up, and the issues you encountered clearly impacted your business and caused serious stress. That’s not the experience we ever want to deliver. We completely understand why you made the decision to switch, and while we regret not being able to support you in time, we do genuinely appreciate the honest feedback. It's already helped us identify some key areas to improve, particularly around setup support and response speed for merchants upgrading or using label features for the first time. If you're ever open to it, we’d still love to understand more about what happened behind the scenes so we can make sure no one else runs into the same roadblocks. In any case, thank you again for all the time you spent with Addition. We truly value the years you were with us.
Australia Post rates, labels, and automated tracking made easy