Nova: Multi Currency Converter

Thank you for your feedback. We're so sorry for any confusion or frustration caused. We value your honesty and will work to improve our approach. Please reach out if we can assist you further! - Kevin & Nova Apps Team

Hi there, Pat here from Nova Apps Tier 2 Support. I've just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I understand your frustration with the currency conversion issue, and I'm sorry that we weren't able to meet your expectations in this regard. Unfortunately, Shopify does not allow apps to customize the checkout process, including currency display. As a result, when customers proceed to checkout, prices will revert to your store's native currency, regardless of their selections elsewhere on the site. This restriction is likely in place for security reasons, as the checkout page contains sensitive customer and bank details. While we would love to provide a seamless currency conversion experience throughout the entire purchasing process, it's currently beyond our control due to Shopify's limitations. Please know that we take every piece of feedback seriously and are continuously striving to improve our services. If you ever reconsider using our app in the future or have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can. Once again, I apologize for the inconvenience caused, and I wish you the best of luck with your future endeavors. Best regards, Pat

Hi Fatima, I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered. Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently. Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon. Sincerely, Lester

Hi there, I've read your recent feedback about our app, and I'm truly sorry to hear that you're displeased with our app. 😔 Izzy genuinely tried to assist you to the best of her ability. Upon investigation, I can see that you turned off the "Auto Currency Conversion Status" feature shortly after turning it on. Please note that for the app to work correctly, this feature needs to be turned ON. The app's auto-convert based on location feature ensures that your store prices are displayed in the local currency of your customers. I would recommend re-enabling the "Auto Currency Conversion Status" and previewing the feature on your live site (https://kidznbaby.com/) to ensure it aligns with your preferences. If you reconsider using the app and encounter any issues, our support team is here to assist you. Your satisfaction is important to us, and we're here to help. Best regards, Pat

Hi there, I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered. We have created the app in such a way that there is no code that needs to be edited when you install or uninstall the app. However, if you would like to completely remove our code from your theme, we can do that for you or you may also follow the steps on the instructions I've sent you via email. I'd also be happy to remove the code for you if you are not comfortable doing it on your own, just simply accept the collaborator request I've sent to your Shopify admin. Once you accept that request, would you please reply on the email we've sent you and let us know? Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it. I hope to hear back from you soon. Regards, Darrel

Hi MakeTechCreate Team, I've read your recent feedback about our app and I sincerely apologize for the inconvenience you've encountered. I'd like to reassure you though that our app and conversion certainly work, as we use Shopify's API to process the conversions. However, we understand that certain theme or app incompatibilities can occur from time to time. That is why we have our 24/7 chat support team to help you out. I'd also be happy to investigate this further and have it fixed for you, but I could see that you've already uninstalled the app. If you'd like to give our app another chance and reinstall it, I'd be honored to offer you any help you need so we can turn your experience with the app around. Though our app is completely free, it is by no means an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of it. I hope to hear back from you soon. Cheers, Pat

Hi there, James here, Head of Merchant Success at Booster Apps. Thank you for your feedback. I'm so sorry that the app is not converting USD correctly on your store. We've just sent you an email update to continue this conversation and get to the bottom of why it's not working. I hope we can work together to get the app settings configured correctly for your store. Talk soon, James