palmer//harding review for MLV Auto Currency Switcher
Dec. 12, 2024
I've had the app installed for a while and have encountered the same problems time after time. When switching currency, the rounding rules that you set up in markets (rounding to 0 decimal points) doesn't flow through to this app. So for a currency like Kuwait Dinar, instead of 145KWD, it shows 145.760KWD - which doesn't look great or professional. This applies to all currencies - ignoring the decimal rules you can set with Shopify, so USD shows as $450.00 for example. I have contacted support numerous times and they either say it's a shopify problem, or that they just can't help me. Additionally, they are great at the initial customisation setup, but EVERY TIME you update your theme, their customisations are removed, and you have to reach out to them to edit it for you again, which has become extremely tiresome. It is such a shame as this app is generally good at what it does, but the creators seem to have no desire to refine it to make it an excellent experience for shopify users and their customers. I will be looking around to find an alternative.
Hi Matthew, Thank you for sharing your detailed feedback. Regarding the rounding rules issue: This behavior is tied to Shopify Markets, where the rounding is set at Shopify's end as rightly informed by our agent earlier. Unfortunately, our app reflects the data provided by Shopify. Shopify Support would be the best point of contact to resolve this, as they can directly assist with Markets configurations. Regarding the theme updates, we understand how frustrating it can be to reapply customizations after every theme change. While this is common with theme-dependent apps, we are exploring ways to streamline this process for our users. In the meantime, our team remains available to assist you promptly with any adjustments required post-theme updates. Your feedback about refining the app’s experience is taken seriously. We are constantly working to improve, and insights like yours help us identify areas to prioritize. Thank you again for using our app. We hope you’ll reconsider and give us a chance to address these challenges. Best regards, Reshma CSM MLVeda
Streamline global shopping with automatic currency converter