MLV Auto Currency Switcher
Multi Currency converter and checkout based on Geolocation
Rating
4.8
feedback
5,662
chart
#4,485
All reviews
Rating Breakdown
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Nov. 1, 2024
jikkio
Hi, I’m sorry to hear that your experience hasn’t met your expectations. We strive to provide the best possible service, and your comments are invaluable for our improvement. If you could share more details about the issues you encountered, we’d love the opportunity to address them and make things right. Please feel free to reach out directly at [email protected]. We’re here to help! Best Regards, Reshma CSM MLVeda
Oct. 7, 2024
does not work
Hi, I’m sorry to hear that it’s not working for you. Could you please provide more details about the issue you're experiencing? This will help us understand the situation better and find a solution. We are committed to providing the best customer service. Email us at [email protected] and we will be right there to assist you. Best Regards, Reshma CSM MLVeda
April 6, 2024
STAY AWAY FROM THIS APP! So I stopped using this App a week ago as there was a much better alternative and tried to cancel but unfortunely I was unable to and I was charged. Moments after being charged I reach out to the developer to get a refund and still no replies. They keep asking the same question over and over. Stay away from this APp the shit don't work you'll be better offf testing out or trying another App, trust me! You'll thank me later.
Hi Jason, We apologize for any inconvenience you've experienced. Regarding the app charges, they align with the Shopify billing cycle. If the app remains in your store after the trial ends, Shopify automatically applies the monthly subscription charge. Since you didn't utilize the app, we'll arrange a one-month refund for your store. Please allow 5 to 10 business days for processing, and we'll keep you updated via email. Ensuring a positive customer experience is paramount to us. Rest assured, we'll take necessary measures internally to prevent such occurrences in the future. Best Regards. Reshma Customer Success Manager MLVeda
Nov. 11, 2023
SO I Installed this app and IT brocke my CODE> STAY AWAY FROM THis shit.
Hi, We are truly sorry to hear about the issue that you faced. We assessed your store, your website is working fine and there is no destroyed website code. We have live chat/call/email support, to help and address our valued customer's queries on the highest priority. We would be eager to look into the problem that you faced related to the app and do further root-cause analysis. Amol, one of our Customer Success team members, sent a response to your email via our support email address. Each review is genuinely received from our trusted store owners. We would be happy to have you back. We are committed to resolving this matter to your satisfaction. Best Regards, Sonali, Customers Success Team.
Oct. 20, 2023
Please Install this app if you really want want to mess up your store front. I installed this app and setup everything as they said and when I tested it on my live store my whole theme background got changed from white to black I don't know what type of code they are injecting into my theme. They don't even have live support to check and rectify this issue only option we had was to add them to staff and email them. And the worst part is we got to wait up to 24 hours to get reply. I didn't do that because i don't to want to keep running my ads with the messed up theme and get a huge bounce rate on my landing page. And i can expect the replies of Dev's under this review saying that you have installed the app for 5 mins and uninstalled we didn't had to chance to review your store and correct it. Yeah Blah Blah Blah. "NO ONE WANTS TO RUN A WEBSITE WITH A MESSEDUP THEME CAUSED BY YOUR APP . WE GOT PANICKED AND REMOVED THE APP INSTANTLY. MAYBE TRY ADDING LIVE SUPPORT TO RETAIN THE CLIENTS"
Hi, We are truly sorry to hear about the issue that you faced. I understand that it is not possible to wait for 24 hours with the issues in your live store. But, we have live chat support, to help and address our valued customer's queries on the highest priority. I have sent a collaborator access request to your store. Please accept it so that we can look into the problem that you faced related to the app and do the further root cause analysis. Bhavik, one of our Customer Success team members, sent a response to your email approximately one hour ago via our support email address. Each review is genuinely received from our trusted store owners. We would really be happy to have you back with all the issues sorted. We are committed to resolving this matter to your satisfaction. Best Regards, Sonali, Customers Success Team.
May 13, 2023
These guys are true amateurs, they destroyed my website's code. I really do not recommend installing this app. Destroyed my Theme Code and Now I have to pay big amount to the Developer They also not mentioned the correct functions of the App and will not inform you that what are the things they have changed, TO un-install our app they are taking access of our Shopify Admin which is not good and won't recommend this app Destroyed my Theme Code and Now I have to pay a big amount to the Developer Please Stay Aways Worst And The Most Stupid App Ever Found Stay Away! Stay Away! Stay Away! Stay Away!
SPAM REVIEW!!! This is completely wrong feedback. The app was installed on the store for just 5 minutes to just give negative feedback. The store owner never contacted the support team for any concern related to the app. This store owner of NATURE LIFE has also given SPAM negative reviews on another app as well. Do not make any decision reading this review.
April 14, 2023
We're getting many errors from this app on JS and the auto switcher isn't working properly. Also live chat support isn't available
Hi Lucia, We can look into the issue that you faced related to the app. Sonali from Customer Success Team replied to your message on the live chat and further, you would have received an email from her. Just reply to that and reinstall the app, and we will be right there to assist you. Best Regards, Reshma
Dec. 7, 2022
These guys are true amateurs, they distroyed my website's code. I really do not recommend installing this app.
Hi Marti, Your website is working fine and there is no destroyed website code. We checked your store and things related to our app were working absolutely fine. We did not get any clear explanation from your side about what issue did you face after using our app on your store. The other reloading issue that you were facing was not because of our app as explained by our customer success agent to you on the chat. Please check your store again and let us know if there is any issue. We would be really glad to assist you. Best Regards, Reshma Customer Success Manager | MLVeda
Sept. 30, 2022
Absolutely Horrible it screwed all my pricing and currency converting is working back words $25 price it becomes $1800 and ruined my store with its coding. I deleted the app but still my pricing all screwed up it is a horrible app do not download
Hi admin, Generally, such issues do not happen with the MLV: Auto Currency Switcher app installation unless there is any other currency switcher app or default currency switcher of the theme conflicting with our app. Our experts can definitely look into this and dig in to resolve any concerns that you have related to MLV: Auto Currency Switcher app. Customer Success Executives from MLVeda have tried to contact you through emails and phone calls multiple times. Please respond so that we can assist you accordingly. Feel free to contact us at [email protected] to resolve the issue. Regards, Reshma Customer Success Manager | MLVeda
May 17, 2022
Can't uninstall. you can do nothing after you install. Without any description and function. Unable to uninstall
Hi Jent, There are step-wise instructions provided during the app onboarding process. We have checked your store and it has other currency switchers as well that would be conflicting with our app. I have sent you emails at [email protected], reply to them and I would be there to assist you. Best Regards, Reshma Customer Success Manager | MLVeda
Feb. 24, 2022
worst app not recommended at all make my theme dropped and without any fixing option at app and select option at app and give you another result at theme
Hi Ahmed, Generally this does not happen until there is any other app that conflicts. However, our developers can check and help in fixing the issue related to our app on your store. Customer Success Executive Sonali has shared the further steps, reply to that email or contact us at [email protected] and we would be really glad to assist you and resolve your concern. Best Regards, Reshma Customer Success Manager
Jan. 19, 2022
I downloaded the app and was not pleased with the way it was performing so I decided to delete the app. After deleting the app I was left with pieces of code on my store which is still affecting the currency and I am unable to get in touch with anyone to have this removed. I am extremely frustrated. I should have never downloaded this app!
Hi Evan, We can definitely help you in removing the left over app code. However, if you wish to use our app for multi currency then we can also help you in resolving the issue that you were facing. You can contact us at [email protected] for any of your queries. Also, you can contact us through our live chat available in the app's admin or on https://www.mlveda.com. Someone from our team will definitely get in touch with you to resolve your concerns! Best Regards, Reshma Customer Success Manager MLVeda
Feb. 17, 2021
We found that this app didn't work as expected, when we contacted support, and gave them video evidence of the app not working, they told us it was. We're not interested in this type of work.
Dec. 30, 2020
I have not yet had the opportunity to use the app, so how can I be expected to rate it? I have not yet had the opportunity to use the app, so how can I be expected to rate it?
April 24, 2021
No lo recomiendo. Después de 6 meses pagando por la aplicacion Y tres veces que les concedi permiso para entrar en mi tienda, resulta que no han sido capaces de fijar la moneda principal de la tienda , pero me han seguido cobrando todos los meses. Solicite la baja , me escriben contestándome que si, que ya me dieron la baja, pero me siguen cobrando por la aplicación estando desactivada , y habiendo borrado ellos su código del sistema de la tienda
Using app
6 months
Total reviews
7
Average rating
3.3
Hey Genese, According to the Shopify Billing Cycle, you were charged. One has to uninstall the app from the store in order to stop the subscription charges. On your request, our team had removed the entire app code from your store safely but as the app was still there you were charged for next month as well. Since you have uninstalled the app now, we won't be directly able to refund you. Please contact Shopify support for the refund and we will approve the refund! Contact us at [email protected] for any further assistance. Happy to help! :) Sincerely, Reshma MLVeda Support Team
Sept. 21, 2020
I uninstalled this app due to shopify's global issue that currency switching is not supported in checkout if you don't have shopify payments. But that's okay. That's not Mlveda's fault. However, after uninstallation, they left pieces of code in my store which affects my store's loading speed. That's not cool guys
Sorry for the inconvenience caused. Please approve the Collaborator request by MLVeda Our team will clean up any leftover code asap. Customer Satisfaction is our motive, we will be happy to assist you. ~Customer Relationship Team, MLVeda
Oct. 13, 2020
I liked the app very much. I can now show the product prices in different currencies through this app. Sonali and Reshma were great while providing support. I asked for the IP based currency. They update me quickly and solved it. A quick live demo given by Reshma is very helpful. But am not recommend this app because they are not providing on the checkout page
Aug. 23, 2020
it's not working. My prices are not changing. so i might be looser. i need your help to fix this. i need support from you.
Hi, Sorry for the inconvenience caused. We have sent you Collaborator request, please approve. Our team will resolve the issue asap. ~ MLVeda Customer Relationship Team
Nov. 23, 2020
I installed the app and the process was pretty easy and self explanatory. However, the app was crap due to the following, your default currency isn't saved, the price keep changing when you switch between multiple currencies. Looks like there is a bug, that suddenly it doesn't convert rather than just changing the currency sign. I was in a trouble when one of the customer chatted with me about the prices are unbelievable then I noticed it doesn't do proper conversion.