MLV Auto Currency Switcher
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The application isn't working. I clicked on ‘Install’, but it's stuck on ‘Installing’ and isn't progressing.
Hi there, We’re sorry to hear that you’re experiencing this issue. Our team has reached out to you via email to assist with resolving the concern. Please feel free to respond there or contact us directly at [email protected], and we’ll work with you promptly to get the app functioning smoothly on your store. Best regards, Team MLVeda
Please don’t waste your time with this app. Their support is unresponsive—no replies, chat is always offline, and they make you to email for support never respond back. If you run into issues, it’s a sign to switch to a different app. Honestly, don’t even bother starting with this one!
Hi Jhwang, We’re sorry to hear about your experience, but it looks like there might be some confusion. Our support team did respond to your queries, and it seems the issue was related to Shopify's default switcher, not our app. We always strive to provide timely support and ensure our users have a smooth experience. If there’s anything we can do to clarify or assist further, please feel free to reach out—we’re happy to help! Best Regards, Reshma Customer Success Manager MLVeda
jikkio
Hi, I’m sorry to hear that your experience hasn’t met your expectations. We strive to provide the best possible service, and your comments are invaluable for our improvement. If you could share more details about the issues you encountered, we’d love the opportunity to address them and make things right. Please feel free to reach out directly at [email protected]. We’re here to help! Best Regards, Reshma CSM MLVeda
We're getting many errors from this app on JS and the auto switcher isn't working properly. Also live chat support isn't available
Hi Lucia, We can look into the issue that you faced related to the app. Sonali from Customer Success Team replied to your message on the live chat and further, you would have received an email from her. Just reply to that and reinstall the app, and we will be right there to assist you. Best Regards, Reshma
Absolutely Horrible it screwed all my pricing and currency converting is working back words $25 price it becomes $1800 and ruined my store with its coding. I deleted the app but still my pricing all screwed up it is a horrible app do not download
Hi admin, Generally, such issues do not happen with the MLV: Auto Currency Switcher app installation unless there is any other currency switcher app or default currency switcher of the theme conflicting with our app. Our experts can definitely look into this and dig in to resolve any concerns that you have related to MLV: Auto Currency Switcher app. Customer Success Executives from MLVeda have tried to contact you through emails and phone calls multiple times. Please respond so that we can assist you accordingly. Feel free to contact us at [email protected] to resolve the issue. Regards, Reshma Customer Success Manager | MLVeda
Can't uninstall. you can do nothing after you install. Without any description and function. Unable to uninstall
Hi Jent, There are step-wise instructions provided during the app onboarding process. We have checked your store and it has other currency switchers as well that would be conflicting with our app. I have sent you emails at [email protected], reply to them and I would be there to assist you. Best Regards, Reshma Customer Success Manager | MLVeda
We found that this app didn't work as expected, when we contacted support, and gave them video evidence of the app not working, they told us it was. We're not interested in this type of work.
switching currencies crached the page. doesn't work properly unfortunately. wouldn't recommend and will look for another solution
I regret the inconvenience. Would you please provide staff access to your theme to [email protected] ? Our team will resolve the issue immeidately. Have send you personal email as well.
Please see the note from the shopify expert i had to hire because the app was causing issues on my website which meant that customers were not able to make purchases. The ADD to CART BUTTON did not work. As a result I paid 90$ for the shopify expert as well as loosing sales. I a very unhappy about this.
My website doesn't work now. what am I supposed to do here.
Sorry for the inconvenience. Please disable the app, and approve the collaborator request. Our team will help you setup the app and make it work for your store. ~MLVeda Customer Relationship Team.
Dont convert correctly. Cannot turn to default settings on my site! Very bad, and very sad!!!!!!!!!!
this app completely wrecked my websites coding. The staff would not help at all. I had to pay someone to fix it all. I would not suggest it to anyone!
website crash from app. website crash from app. website crash from app. website crash from app. website crash from app. website crash from app.
Hi, we regret the inconvenience. We are looking into this at the highest priority to see the reason for the crash. We will update you as soon as possible.
Does'nt work for what we wanted to do : supress VAT for extra-european customers. (even if the support of the app said : "its' okay" ;-))
Sorry for the inconvenience caused. It seems there is some misunderstanding. We are already in touch with you. Please reply to our email. ~MLVeda Customer Relationship Team.
We have done everything according to instructions but currency converter is still NOT visible on the front end. We have done everything according to instructions but currency converter is still NOT visible on the front end.We have done everything according to instructions but currency converter is still NOT visible on the front endWe have done everything according to instructions but currency converter is still NOT visible on the front end
The app is not working. My main currency is AUD, I did tried to select USD, but the price still showing main currency.
I do not see it on the bottom of my page at all why is that. It shows that it is installed but nothing is there
Thank you for taking your time in giving feedback. I apologize for the inconvenience. Our team will look into this at the highest priority and resolve it within 24 hours.
If you don't want your theme being messed up badly i would 100% avoid this app and developers.
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