Auto Fulfill
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its automation features, ease of use, and time-saving capabilities. Customers appreciate the ability to fulfill orders automatically, track shipments, and manage multiple vendors efficiently. The customer support team is also highlighted in several reviews for being responsive and helpful, providing quick solutions to any issues that arise. Additionally, the app is commended for its affordability and customization options. However, on the negative side, some users have reported issues with the Autorun feature not working as expected, leading to manual intervention being required. There are complaints about the app not fulfilling orders correctly, delays in customer support responses, and occasional breakdowns in functionality. Some long-time users have expressed disappointment in the declining quality of customer service and the app's reliability. Despite these challenges, users acknowledge the potential of the app once the issues are resolved.
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The main features are fine, but the Autorun feature for an Autofulfill Sheet Vendor is broken. It doesn't run. We have to manually Edit the vendor, save the same settings, in order for the autorun to run. What's the point of Autofulfill if it doesn't autorun as scheduled? We've been trying to reach out and get a response from the developers and it has been impossible. We've sent several emails in the past 3 weeks and they haven't responded yet. We received an autoresponse email saying they'll "reply before Monday" but it's been 2 weeks. We're just looking to get the autorun feature to actually work. Unfortunately, there's no other app that fits our needs. Once the autorun feature for a vendor is working, then it's fine.
Great app, we've been using it for some time and it works well. Support is helpful.
I'm not sure why the reviews of this app are good - this app just doesn't work. I don't like leaving negative reviews but I feel the need to in this case as I've given them so many chances and I'm so disappointed. The app hasn't once done what it claims to do, and customer support are almost non existent. Orders aren't fulfilling or they're partially fulfilling despite tracking information being added. At times our customers have received notifications when they shouldn't have, or their orders have been partially fulfilled. AVOID.
We're a long time paying customer and the app is working OK. However, do not expect any help from their customer service, if you have a problem or report an unexpected behavior (our case). They have ignored our email requests completely.
Fantastic app and customer service. I had a few tweaks and they got me taken care in in very short order. I would totally recommend this app for our purpose!!!!
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