
AfterShip Referral&Affiliate
Referral and Affiliate Marketing Tool - AfterShip Loyalty
Rating
4.8
feedback
2,648
chart
#1,328
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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Reviews Summary
The reviews for this Shopify App are quite mixed. While some users praise the app for being free, easy to use, and helpful for affiliate marketing, others express frustration with the lack of support and issues with tracking orders. Positive themes include ease of use, helpful customer service, and the app being free. Negative themes include poor support, difficulties in tracking orders, and confusion with influencer campaigns.
Highlights
Rating Breakdown
All reviews
Feb. 3, 2025
Thank you for your feedback. We are sorry for any inconvenience you faced while seeking support. We always aim to make the process as smooth as possible. To know more about your requirement, one of our experts has reached out via email to schedule a screen share meeting and demonstrate the features of our application. We’re happy to assist with any questions or concerns. We’re also open to any suggestions you may have, as understanding the needs of our users helps us meet their expectations and deliver an engaging experience. If you need assistance while setting up the app or have questions about any feature, please feel free to contact us via the live chat option in your account or email us at [email protected]. Best regards, Team AfterShip
Feb. 3, 2025
Pricing structures are unclear right off the bat, but support is quick to answer my questions. I have an inkling feeling that I might get blindsided by fees.
Jan. 31, 2025
NEVER use Affiliate Link with them!!! I started an Influencer Campaign on 16th of january and got A LOT of orders -> I can only see one in the Dashboard. This is ridiculous. I already lost so much time writing with more than 5 people from "Support" who keep saying "wait for 7 days after sale is confirmed". Its been already 2 weeks and I got NO SUPPORT and need to pay the influencer! If I dont get any help from development Team; I will have to calculate manually the Influencer Commission... THIS APP & Support are a disaster!!
Thank you for your feedback, and we sincerely apologize for the experience you've had. We completely understand your concern, and we take your feedback seriously. Regarding the missing orders in the dashboard, we’ve already escalated the issue to our development team, and they are actively investigating it. We’ll make it a priority to resolve this issue as soon as possible and help you provide the correct commission to pay to influencers. The wait times you’ve encountered are not up to our standards, and we deeply regret the inconvenience this has caused. We strive to provide timely support, and we apologize for not meeting your expectations. We truly appreciate your patience and understanding during this process, and we’re committed to resolving the matter swiftly. If you have any additional questions or need further assistance, please don't hesitate to reach out to us via the live chat option available in your account, or email us at [email protected]. Best regards, Team AfterShip
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