AfterShip Referral&Affiliate
Referral and Affiliate Marketing Tool - AfterShip Loyalty
Rating
4.9
feedback
2,609
chart
#1,177
All reviews
Rating Breakdown
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Oct. 10, 2024
The worst customer support ever. Shame on Shiam - he doesn't know this apps features, doesn't understand questions, disappears from chat several times for a long time, after poorly answering my questions witch copy/paste random answers disappears and doesn't answer at all. I were not even able to normally start to use it because of such a horrible customer experience.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We truly apologize for any confusion caused by the responses and the interruptions during the conversation. It's important to us that every customer receives accurate, timely, and right support. One of our experts will be sending you an email in order to get this checked and sorted for you. In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at [email protected]
Sept. 24, 2024
FREE, yet seep pricing options, this goes back so many wrongs ways. FREE should always be free. Next time add just take a small commission from what you sell of ours.
Dear Customer, Thank you for your feedback, we always appreciate and value them. However, please note that the subscription is Free as stated and there's no hidden pricing. We're not sure where you are seeing the pricing option and would love to help clarify your doubt of the application if you have any. We also helped you in removing the AfterShip Branding for Free. You can also check on your billing & invoice as well, the amount that is/will be billed is $0.0 We have multiple application which have a Paid subscription plan, Affiliates currently is Free for all users aside from Enterprise plan. We look forward to your reply and corporation. In case you need assistance, please initiate a chat from the admin panel or drop us an email. Regards The AfterShip Team
May 24, 2024
Their app is wonky as hell and most importantly doesn't work right away. They have to go into your store settings and code to fiddle around. Nothing makes sense in the workflow of the app. You got to waste 2-3 days on the chat all day to get them to sort things out and do more testing. I'm not sure how this got 5 stars but has to be bogus.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that the referral link was not working for you. We have got this checked with the development team and resolved it for you. One of our experts will be sending you an email in order to get this checked and sorted for you. In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at [email protected] Regards, Team AfterShip
Jan. 18, 2024
It doesn't work properly. The app allows you to make purchases with a discount even if your invited friend hasn't made a purchase.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are referring to Referral discount and would like to inform you that the referral reward is given to the referrer when the referred friend makes their first successful purchase from your store. One of our experts will be sending you an email in order to get this sorted for you. In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at [email protected] Regards, Team AfterShip
Jan. 15, 2024
Says free, pricing isn't straightforward even when you contact them. This company isn't straightforward in my opinion and not someone I'd trust. Uninstalling now.
Thanks for your valuable feedback. We understand that you are not satisfied with the information provided by our support which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. However, the app is absolutely free and you can see the same in the pricing section of the app. Also, we are assigning dedicated support for you. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and transparent to provide a great user experience. Regards, Team AfterShip.
Dec. 4, 2023
I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code. I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase. I still have the App installed but deactivated the referral program, in hopes it will be fixed. According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users. We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip.
Nov. 30, 2023
Not working fully.
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear that the app is not working on your end. We want to fix it for you if there is any bug we will definitely check with our development team. Regarding this, one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email. We are open to any suggestions. We will try our best to provide you with the best experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Nov. 3, 2023
You will learn in 5min that its not for you, if you are serious about your affiliates. I do not get where these reviews are coming from :D
Thank you for taking the time to provide your feedback. I extend my sincerest apologies for the less-than-ideal experience you encountered. Please know that this does not align with the level of service we aspire to deliver to our valued users. So, we deeply regret any inconvenience you may have experienced. Your satisfaction as a user is of importance to us, and we are committed to ensuring your experience is exceptional. We encourage you to reach out to us through our chat and email at [email protected] channels so that we may promptly assist you and try to resolve all the issues you are facing. Your feedback is invaluable, and we appreciate your continued support. Regards, Team AfterShip
Oct. 16, 2023
UPDATE, I had to delete the app and choose a different one. You have to send an email to the influencer for them to be able to get their link? I want to be able to generate the links myself. Maybe I’ll come try it in the future, but there’s still several things that need to happen to make it more user friendly. So far so good! The app is user friendly, has responsive customer service via chat, and is FREE! Ayushi was very helpful when I was setting up the app and learning how it works.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We would like to explain to you that our affiliate campaign works like this because our app needs confirmation from the influencer whether he/she is interested or not in the affiliate campaign you are running. However, we have taken your suggestion as feedback and we are continuously working to improve the application hence you will notice other enhanced features soon. If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at [email protected] Regards, Team AfterShip
Aug. 29, 2023
Not truly free at all I'm curious why are the replies on all your 1 star reviews the same the sentences are mixed up slightly but the exact same words?
Thank you for taking the time to provide your feedback. I extend my sincerest apologies for the less-than-ideal experience you encountered. Please know that this does not align with the level of service we aspire to deliver to our valued users. We deeply regret any inconvenience you may have experienced. It appears there might have been a misunderstanding regarding our application's pricing structure, as we do not currently impose any charges. Your satisfaction as a user is of importance to us, and we are committed to ensuring your experience is exceptional. We encourage you to reach out to us through our chat and email at [email protected] channels so that we may promptly assist you, including extending an unlimited referral quota to meet your needs. Your feedback is invaluable, and we appreciate your continued support. Regards, Team AfterShip
May 22, 2023
States as free, however it then says that you get the unlimited version for a week, afterwards you have to pay to send referral links.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry for the inconvenience you were facing. It seems you misunderstood the application as we are not charging anything for this app as of now. You are our valued user and we always aim to deliver a great experience. We can contact us by chat and email so that we can help you with unlimited referral quota.
March 9, 2023
не понятно как установить в ЛК, не понятно как запускать программу снова и не понятно как вообще там что то настроить, есть аналоги гораздо удобнее
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry for the inconvenience you were facing while installation of this app. Can we please connect over a quick screenshare meeting so that we can help you with installation of this app along with a demo? You are our valued user and we always aim to deliver a great experience. We can contact us by chat and email. Regards, Team Automizely
March 3, 2023
I installed and tested the referral program. I entered my email in Step 1, then I copied/pasted my referral link in the URL address bar. Referral link creates discount code upon arrival to URL address. There is no check/balance to make sure referral link is not the same person as the advocate. At what point does the email address provided by the advocate get checked against the person who places an order? Will Automizely let this advocate use the referral link again and again on a new/incognito browser? I contacted customer support, here is their reply: We are continuously working to improve the application, I have taken your suggestion as feedback and forwarded it to the development team. Very soon you will notice enhanced features. I haven't uninstalled app yet, but I am very concerned about repeated abuse of the discount. We have already had one advocate who created referral and used his own referral code within 15 minutes using the same email address he provided as an advocate.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. We have already updated our development team to handle this on priority. We will get in touch with you as soon as we get this resolved. You are our valued user, and we always aim to deliver a great experience. Regards, Team Automizely
March 1, 2023
really fast, friendly and helpful support !!! I´m sure the tool can help to increase sales, and loyalty of my customers Update: the tool looks very nice but there is no fraud protection. so the app is totally useless in my opinion, because every customer can create a coupon and use it by himself. that does not make sense
Oct. 31, 2022
This app is listed as being free. It's not. I don't mind paying for apps, I pay for many of them. But underhanded, sly behaviour like this is not something I can abide by.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would like to inform you that this app is Free as of now. Please be assured we will not charge anything till you move on to any paid plan once the price plan will launch. Moreover, we are providing a FREE plan with our all applications to support our merchant and their business. You are our valued user and we always aim to deliver a great experience. One of our team members sent an email to you for a better resolution of this concern and to fix it on priority over a quick meeting. Regards, Rahul Chaturvedi Team Automizely
Oct. 3, 2022
Wish I could leave 0 stars for wasting my time. This app is a total scam. Says it is "free". After spending an hour reading about it and finally installing; immediately they tell us it is only "a free trial" and we need to upgrade in 7 days. When I asked what is the pricing for upgrading, they told me they don't know yet, they are working on it and will let me know soon. Oldest trick in the book, get you commited wasting valuable time so that you pay the piper whatever they ask later in a desperate effort to protect your investment. Shopify should not allow this app on their platform.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I would like to inform you that this app is Free as of now. Please be assured we will not charge anything till you move on any paid plan once price plan will launch. Moreover, we are providing FREE plan with our all applications to support our merchant and their business. You are our valued user and we always aim to deliver a great experience. One of our team member sent an email to you for better resolution of this concern and fix it on priority over a quick meeting. Regards, Ankush Kumar Team Automizely
Aug. 16, 2022
wasted a couple hours with this app .... the usability for the sign up process is complete trash .... customer support is great ... but the app is no where near ready ... the only reason it has reviews is because it is free ... and they have great support ... maybe in a year it will be better ... but I am frustrated this took such a big part of my working day.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We are in touch with our team to check your requirements to help you with features you are looking for. We've also sent you an email for quick meeting to help you with faster resolution. Regards, Ankush Kumar Team Automizely
July 15, 2022
Diese App ist eigentlich nur für Nutzer geeignet die in englischer Sprache kommunizieren. Es lassen sich zwar viele Texte ändern, leider aber nicht alle (z.B. die automatisch generierte Mail an den beworbenen Freund). Grundsätzlich finde ich die App gut, bin aber sehr enttäuscht das sich solch einfache Dinge nicht ändern lassen.
May 13, 2022
while customer care is excellent software not . its seems it is still in beta version. one needs to import all influencers and its not auto ! deleted this app on same day. hope they complete software soon.
Thank you for sharing your valuable feedback. Apologies for the inconvenience caused. We are constantly striving to make your experience better with our application. I have taken your suggestion as feedback and forwarded it to the development team. Very soon you will notice enhanced features. Please feel free to contact us. We will try our best to ensure that your experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account. Regards, Riyaz Team Automizely
Jan. 18, 2022
Poor execution. Discount not activated til checkout, so even in cart it doesn't show. This makes it confusing for customers, wondering where their discount is. They put a bar at the top of the site that says 'Hey, %NAME% has gifted you a discount coupon! Shop now to get %DISCOUNT% off.' but don't allow you to change the text. If they did this would be good, but it falls short. If you try to use this after reading and don't have a successful affiliate campaign, this is why.
Apologies for the inconvenience caused. We are constantly striving to make your experience better with our application. I understand you are not happy with the fact that the discount is not activated till checkout and it doesn't show in the cart also. Your feedback and suggestions have been registered and in case you need any assistance while using the app, please feel free to contact us. We will try our best to ensure that your experience the best customer support. We are available 24/7. You can always contact us via the live chat option available on your account. Regards, Rupam Team Affiliate Marketing and Referral