COZY DETAILZ review for AfterShip Email Marketing,SMS
Nov. 18, 2021
I have had the worst experience with this team for the past 2 weeks. They've been stalling me on the import customers through CSV. They made me feel like i was doing something wrong when the app is not working properly!!! And we have been with over 50 e-mails and chats back and forth, with them always saying the file was not good - and also requiring fields like birthdates and phone numbers (which you need to invent) and even so, file does not upload. TERRIBLE EXPERIENCE EVER!!! Especially because they put the fault on the file you're trying to upload and make you feel like you're the stupid one. Very bad experience and lost 2 weeks
Thank you for sharing your feedback with us. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team Automizely
