AfterShip Personalization
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the customization options, smooth onboarding process, and helpful customer service provided by the app. Users have mentioned that the app has helped them enhance their customers' experience, increase average order value, and improve their checkout process. Additionally, the quick response times and ease of setup have been highlighted as strengths of the app. However, there are negative reviews mentioning issues with billing, lack of clarity on free plans, and difficulties in downgrading or canceling subscriptions. Some users have faced challenges with getting timely responses from the support team and have experienced unexpected charges even after uninstalling the app.
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I use this app from Feb.12th and delete on Apr.7th, I send feedback and pictures to them and after they send a email to ask my email address, nobody give me the answer about my questions for a week, whatever I say nobody give me the feedback. I delete this app but still paying for them, the payment didn't not stop.
Dear Customer, We apologize for the delayed response you received on email. We understand that you were charged after you cancelled your subscription, and hope to address the issue. You have upgraded the subscription twice after the billing cycle on 5-Apr & 7-Apr before you cancelled the subscription which is why these were added to your bill as per Shopify's App Charges policy. Once an app is uninstalled or subscription cancelled, AfterShip complies with Shopify's terms and does not bill customers from the next billing cycle. We have also responded to the email you have sent explaining the charges further. Regards Philips Tourangbam AfterShip
Really great App with superb customization options and a very smooth onboarding process. Would recommend and am looking forward to seeing the results.
Love this so much Very helpful and detailed for newbies
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