AfterShip for TikTok Shop
The reviews for the Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses and helpful assistance they receive, especially from team members like Jai, Prabha, and Kumar. The app is praised for its ability to sync orders and products between Shopify and TikTok efficiently. However, there are some negative reviews mentioning issues with app functionality, such as difficulties in opening the app, slow response times from support, and concerns about pricing discrepancies.
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Prapha supported me by taking her time to walk me through all the features. She's very nice and patient.
Prabha was excellent in walking me through every step in synchronise the tik tok and shopify shops
Cannot open the app, I keep getting an error message about enabling 3rd party cookies but the settings on Chrome are correct! Cannot open on Safari either!!! I expect to be able easily use an app that I pay for.
Hello, Thank you for taking the time to share your feedback with us. I sincerely apologize for the trouble you are experiencing while trying to access the AfterShip Feed for TikTok admin page. I understand that you have already tried enabling cookies and switching browsers, yet the issue persists. I completely understand how frustrating this must be. However, I am pleased to inform you that we have successfully identified the root cause of the issue, and it has already been resolved. We kindly request that you reinstall the app and attempt to reconnect it to confirm that everything is working as expected. Additionally, as a sincere apology for the inconvenience this has caused. Please feel free to reach out to us directly or reply to this email so we can work toward improving your experience. Best Regards, Team AfterShip
Our Aftership Feed for TikTok disconnected and we had over 100 orders that did not sync to our store. Aftership had us provide a spreadsheet with the order details and in less than 24 hours they had uploaded all of orders into Aftership and that allowed us to sync them to our store and get them shipped out on time. Amazing customer service.
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