All reviews

Rating Breakdown

  • 5
    87% (591 ratings)
  • 4
    6% (39 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (5 ratings)
  • 1
    6% (39 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Aug. 14, 2024

The app needs a few bugs fixed but overall a great tool. I was having issues with my TikTok Shop syncing with Aftership. I deleted Items from my TikTok but the items were still Live via Aftership. This caused issues with product syncing and allowed customer to still purchased items that were removed. Kumar with Aftership took time to help me reset my account and now things are properly synced so far.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your feedback and for sharing your experience. We’re glad to hear that Kumar was able to assist you in resolving the syncing issues with your TikTok Shop. We apologize for the inconvenience caused and appreciate your patience. We’re actively working on fixing the bugs you mentioned to enhance the app’s performance. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Aug. 5, 2024

It was easy and smooth not as fast but really nice

Store

My Store

Using app

3 months

Developer Reply

Thank you for your feedback. We're delighted to hear that you found it easy and smooth to use, even though it wasn't as fast as you expected. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

June 10, 2024

confusing at first but we managed to solve the issue

Using app

30 days

Total reviews

1

Average rating

4.0

Developer Reply

We greatly appreciate your feedback, and we're glad to hear that you were able to resolve the issue. If you are still facing any issues or have any further questions, please don't hesitate to let us know and I have noticed you have successfully placed 2 orders and they're synced too. To ensure a seamless onboarding experience, we can schedule a call at your convenience. During this call, we can address any remaining concerns and guide you through the app's functionalities to ensure you get the most out of it. Please let us know your availability and preferred time slot or you can block our calendar here:https://calendly.com/aftership-feed/aftership-feed-support?preview_source=et_card&month=2024-06&date=2024-06-11 We value your feedback and are dedicated to enhancing our app to meet all your requirements. If there's anything specific you would like to discuss or areas where you feel we can improve, please feel free to share your thoughts with us. We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating.

4 / 5 Share

May 21, 2024

Customer Service is excellent. It's improving, but still not very intuitive for set up.

Using app

11 months

Total reviews

5

Average rating

3.6

Developer Reply

Thank you for taking the time to provide your feedback. We’re thrilled to hear that you found our customer service to be excellent. We understand that the setup process can be more intuitive, and we're actively working on improvements in that area. Your insights are invaluable in helping us enhance our services. We're here to assist you every step of the way and ensure that your experience with our app is smooth and enjoyable. One of our experts has sent you an email so we can join you for a screen share meeting to demonstrate our application. If you encounter any difficulties during the setup process or have any questions, please feel free to contact us via the live chat option available on your account or email us at [email protected] We look forward to your updated review and sincerely hope that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

March 19, 2024

Using app

13 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to share your feedback regarding our app. We truly appreciate your kind words about our prompt and professional support. Your feedback is instrumental in helping us understand the areas where we can improve, and we are grateful for your insights. If you have any further suggestions or if there is anything else we can assist you with, Regards. Team AfterShip.

4 / 5 Share

March 6, 2024

This app is great. Every time I need help with something they get back to me quickly and are very professional. The only reason I'm rating as a 4 star is because they offer an essentials package of 100 orders and a pro package of 500 orders. I really think they should offer something in between both of those packages.

Using app

7 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to share your feedback regarding our app. We truly appreciate your kind words about our prompt and professional support. We have carefully noted your suggestion regarding our pricing packages and understand your desire for a more tailored option that better aligns with your business needs. Your input is invaluable to us, and we are committed to providing pricing plans that accommodate a wider range of requirements. We aim to offer a solution that better suits the needs of users like yourself who may require a higher order limit than the Essentials package but find the Pro package exceeds their requirements. Could you please share your availability, so we can schedule the meeting at your earliest convenience and discuss your requirements? Regards. Team AfterShip.

4 / 5 Share

Feb. 10, 2024

i appreciate

Using app

10 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to share your valuable feedback with us. We’re delighted to hear that you appreciate our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Jan. 23, 2024

Great customer service

Using app

1 day

Total reviews

9

Average rating

4.9

Developer Reply

Thank you so much for taking the time to share your valuable feedback. We’re delighted to hear that you found our customer service great. Your feedback is immensely valuable to us, and we truly appreciate your kind words. It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Jan. 19, 2024

Not user friendly. Only able to do half of what I was expecting. Customer service is very nice, sometimes a little slow to get back but very kind and attentive.

Using app

8 days

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are sorry to hear that you faced issues while using the app. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Dec. 6, 2023

I'm still trying out the app. I want to thank Jai for helping as quickly as he did. I hope that this app does as it says. Let's try it out.

Using app

20 days

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We're delighted to hear that Jai was able to assist you promptly. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Nov. 19, 2023

Just starting the app but customer service was great!

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Oct. 31, 2023

Although learning the new app & connecting it to tiktok shop is confusing the team at Aftership is most helpful. I've reached out several times and they are always quick to respond and so helpful.

Using app

11 days

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are sorry to hear that you faced issues while setting up the app. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Oct. 26, 2023

Support as Expected (Great Support)!Love it! ❤️

Using app

19 days

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Oct. 25, 2023

this set up process has been very frustrating and it's nice to feel like i'm finally getting help and clear instructions with this app.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are sorry to hear that you faced issues while setting up the app. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Oct. 24, 2023

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Oct. 22, 2023

very helpful customer service

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Oct. 15, 2023

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Oct. 5, 2023

I don't have an opinion yet. The customer service rep was prompt and very nice.

Using app

17 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

Sept. 8, 2023

helped me get what I needed, would have been 5 stars but, I am in a big rush and took a little long to respond

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your valuable feedback. We understand that timely responses are crucial, and we regret the inconvenience caused by the delay. We assure you that we are taking steps to ensure that this does not happen again. Our team is continuously working towards improving response times and providing better service to our users. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

4 / 5 Share

June 15, 2023

So far I love this extension! It has been very easy adding my shop's products. We will see how it goes when I start selling! I am hoping it is just as seamless and also continues to be FREE!!!! I love free lol.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your valuable feedback. We are pleased to know that you are happy with our application and you found it easy. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip