Rating

5.0

feedback

1,552

Reviews

chart

#347

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    18%
  • Less than a day
    34%
  • Less than a month
    22%
  • Less than a year
    21%
  • More than a year
    5%

Reviews Summary

The reviews for the Avada app are overwhelmingly positive, with users praising the app's features, ease of use, and most notably, the exceptional customer service provided by the support team. Many users highlighted the quick response times, patience, and effectiveness of the support representatives, such as Susan, Jasmine, Annie, and Dana. Customers appreciated the free features offered by the app and the willingness of the support team to go above and beyond to help with customizations and issues. The trust badges, sticky add-to-cart button, and various other features were mentioned as valuable additions to Shopify stores.

Highlights

Positive customer service experience with quick response times and effective assistance
Appreciation for the free features and willingness of the support team to go above and beyond
Praise for the app's features like trust badges and sticky add-to-cart button

Rating Breakdown

  • 5
    98% (1,522 ratings)
  • 4
    2% (26 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (4 ratings)

Reviews with Text

  • 99% (1,535)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 23, 2026

I've already been using this app for the it's sticky add-to-cart, but I'm happy to now take advantage of more of its features (after my current trust badge app increased their price). I'm consistently impressed by Avada apps. For a start, many of them are free, even though they have best-in-class features. But most impressive is their support team. I don't know any other app developers who literally answer your message within a couple of minutes, no matter what time of day it is (mind you, I'm based in Asia too). They also go out of their way to solve your issues. Susan just helped tailor the layout of trust badges specifically for my store when the inbuilt options weren't quite getting it right. Thanks Susan and team! You can always rely on Avada for gtreat apps and great support.

Using app

5 months

Total reviews

20

Average rating

4.7

5 / 5 Share

Feb. 21, 2026

I spoke to Avada customer service about a few things I wanted to do and they we so helpful. They went above and beyond with their help and suggestions. It was never a moment when they said they couldn’t help. I appreciate it so much because so many companies do as little as they can to help you.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 11, 2026

Excellent customer service. Quick response. Gracious. Jasmine was super helpful and patient.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

good app for business good support i my case Jasmine and Anivia both helped a lot excellent team and good efforts

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2026

Great Support by AVO.ai team. 100 % solution given and Annie didnt give up with me till i get all done solution. i am impressed. i would surely recommend the app to others. Great work thanks again !!!

Using app

16 minutes

Total reviews

6

Average rating

5.0

All reviews

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