Herbs and Supplements review for Avada Email Marketing

1 / 5

June 30, 2024

Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.

Using app

About 1 hour

Total reviews

4

Average rating

1.0

Developer Reply

Dear Herbs and Supplements' Store Owner, Thank you for taking the time to share your feedback and we apologize for any frustration you experienced. We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed. You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign. To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app. If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app. Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction. Best regards, Avada Support Team

Avada Email Marketing for Shopify
Avada Email Marketing
4.9 star
1,874 reviews

Avada Email Marketing, Automation, SMS, Pop-up

Developer
Shopify App Store