Rating

4.9

feedback

1,931

Reviews

chart

#3,345

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    11%
  • Less than a month
    25%
  • Less than a year
    53%
  • More than a year
    8%

Reviews Summary

The reviews for the Avada Email Marketing & SMS app are overwhelmingly positive, with users praising the excellent customer support provided by team members like Jasmine, Hana, Audrey, Abby, Sonny, and others. Customers appreciate the quick responses, helpful guidance, and friendly demeanor of the support team. The app itself is described as user-friendly, with features that make email marketing easy and effective. Users also highlight the effectiveness of the app in improving their email campaigns and the convenience of the free trial option. However, there was one negative review mentioning issues with font on emails and automation.

Highlights

Positive customer support experience
User-friendly app with effective features
Convenience of free trial option
Issues with font on emails and automation

Rating Breakdown

  • 5
    95% (1,842 ratings)
  • 4
    3% (53 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (25 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 4, 2024

Hana was great. Professional, helpful and knowledgable. Thank You!!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2024

Thank you Jasmine for all your help, very appreciated to get great support.

Using app

5 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Dec. 2, 2024

service assistance très efficace ! je remercie Audrey pour son aide et sa rapidité !

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

Great product and customer support team! Usually online and super helpful. My latest interaction was with Hana, she was friendly, responsive, and quickly helped me resolve the issue I was having. I'd recommend Avada for anyone looking for a solid email marketing solution.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2024

Good app. Nice and user friendly newsletter builder.

Using app

About 23 hours

Total reviews

1

Average rating

5.0

All reviews

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