Avada Email Marketing
Avada Email Marketing, Automation, SMS, Pop-up
Rating
4.9
feedback
1,923
chart
#3,278
All reviews
Rating Breakdown
Review RSS Feed
Aug. 22, 2024
Really didn't work for me. Font on email was wrong, I asked them to fix it and it broke my automation
Dear CRK Store Owner, Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced with the font in your emails and the impact it had on your automation. We understand how crucial it is for your email marketing to function smoothly, and we apologize for any inconvenience this has caused. Our team is currently investigating the issue to prevent similar problems in the future and to ensure that our support and updates meet your expectations. Please let me know a convenient time for us to discuss this further, or feel free to provide any additional details that could help us address the problem more effectively. We value your feedback and are committed to improving our service. Thank you for your patience and understanding. Best regards, Avada Support Team
July 2, 2024
These guys, change my forms trigger rule, and make popups have been shown infinitely times to my customers, bringing down my conversion rate and sales, causing me to lose more than $600 in one day because of this
Dear Bienestar (world)'s Store Owner, First and foremost, we sincerely apologize for the inconvenience and frustration this issue has caused you. We understand how critical it is for your forms and popups to function correctly and the impact it has on your conversion rates and sales. We would like to clarify that no one from our team has changed the trigger rule for your forms. Our team is not authorized to make any changes to your account settings without your explicit authorization. We take such matters very seriously and always prioritize the integrity and security of your account. Could you please confirm if everything is now functioning correctly? If there are any ongoing issues, we are here to help and resolve them as quickly as possible to ensure your app performs optimally. Once again, we apologize for the inconvenience and appreciate your understanding. Please feel free to reach out if you need any further assistance. Best regards, Avada Support Team
June 30, 2024
Just used the "free" Avada to try, just a bite and switch op. While I tried to edit the marketing email, I get the following: "You have used a Pro-only component: Product Grid"...and then try to upsell to PRO.
Dear Herbs and Supplements' Store Owner, Thank you for taking the time to share your feedback and we apologize for any frustration you experienced. We understand your frustration with encountering the "You have used a Pro-only component: Product Grid" message after investing time in editing your marketing email, only to find that you needed to upgrade to a Pro plan to proceed. You are right; some of our Pro components, such as the Product Grid block, have labels indicating they are part of the paid plans. However, these labels are currently small, gray, and inline with the block names, which can make them easy to overlook (https://prnt.sc/3ilNNzCw7U5D). We understand how this could be confusing and frustrating, especially when you're in the process of creating a campaign. To better serve you and other users, we are reviewing this feedback with our development team to make these Pro labels more noticeable and clear. Our goal is to ensure you have a seamless and transparent experience when using our app. If you need guidance on which free components to use or have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you can make the most out of our app. Thank you for bringing this to our attention. We genuinely value your input as it helps us improve our services. We look forward to hearing from you and resolving this matter to your satisfaction. Best regards, Avada Support Team
July 1, 2024
Many technical functions not working and often have to conctact support to have basic functions enabled
Dear StrongFood Team, We're very sorry to hear about the technical difficulties you've been experiencing and the frustration it has caused. Our goal is to provide a seamless experience, and it’s clear that we’ve fallen short in your case. We have sent you an email to follow up for further discussion. We would like to work closely with you to address these problems and ensure that all basic functions are enabled and working as expected. Your feedback is invaluable to us, and we are committed to improving our service based on your experience. Thank you for bringing this to our attention, and I look forward to resolving these issues for you. Best regards, Avada Support Team
May 28, 2024
Scam! They promise you "unlimited contacts and emails" for $16 plan or at least what they state. BUT it is only when you install their app you will see that it is not unlimited, but in fact is very well limited to only 500 contacts... Reporting them to Shopify for NAD
Hi there, We're sorry to hear about your dissatisfaction with our pricing structure and any confusion it may have caused. We want to clarify how our pricing works and address your concerns directly. Our Pro plan, priced at $16 per month, includes services for up to 500 contacts and allows for 12,000 email sends per month. While the phrase "unlimited contacts and emails sent" might be misleading, it refers to the fact that you can add as many contacts and send as many emails as you need, but additional fees apply once you exceed the included 500 contacts and 12,000 email sends. For more detailed information, please visit the following link: https://avada.io/pricing/. We apologize for any inconvenience this misunderstanding may have caused and appreciate your feedback. If you have any further questions or need more clarification, please do not hesitate to contact us. Best regards, Avada Support Team
May 7, 2024
Great help from Hana. BUT After the first hype it was very difficult to setup the newsletter. I could not even send a test to all my subscribers. Support is slow, or dosn't know what to do. Test failed -> App failed No recommendation !
Dear Ahoi Marie's store owner, We're glad to hear that Hana was able to provide you with great help initially. However, we're truly sorry to learn about the difficulties you encountered with setting up the newsletter and the subsequent support experience. Your feedback is essential for us to improve, and we're committed to addressing the issues you've raised. We understand the frustration when things don't work as expected, and we're here to assist you in resolving any outstanding issues. Our support team has reached out to you via email for further assistance, and we sincerely hope that we can work together to address your concerns and improve your experience with our app. Your satisfaction is our top priority, and we appreciate your patience and cooperation. Best regards, Avada Support Team
Nov. 26, 2023
trash app. They don't send out emails and thus ruin your campaigns. Even after waiting days, no solution. Horrible!
Nov. 13, 2023
Very disappointed with Avado. I spent the time personalizing my emails to automatically send and it appeared that they were working on the issue, but they were not. Left me with no explanation or explanation.
Nov. 8, 2023
The app is good for customizing the newsletters but the servers they use are very bad, always getting blocked by the browser or antivirus. Had clients telling me too. My antivirus always finds their redirect server which they probably use for tracking the conversions as malware . Customer service is not great either. Shame I will be moving to a competitor.
Oct. 2, 2023
Does not work, no support, no refund! I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake. The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%. The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me. In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience. Better stay with the big reputable email marketing providers.
Oct. 13, 2023
STAY AWAY!! Don't lose your time and money. It doesn't work well and on top of that it made me lose money and worse sales. The support is the worst I even seen.
Sept. 8, 2023
This is an app that you think does the job, but in the background it ruins your theme. The app made my theme not work as it should, although I contacted the support and they "tried" to help me, they blame it on my theme, when it turned out that the error is their codes that blocked several functions in my store.
Sept. 5, 2023
Functionality is good but worst customer service of any app I have installed in 6 years. If you only need basic support via their chat you should be fine but any other issues they ( pretty sure it's just one person behind all these apps actually ) say that they are going to send to their " technical team " and NEVER hear back. Ever. Out of every single ticket. What technical team?!
Sept. 6, 2023
A pesar de que Liz es maravillosa, el cartel de bienvenida no se ajusta a los moviles algo imprescindible y despues no se porque quieren acceder todo el tiempo a tu tienda en shopify y que le des acceso a todas las aplicaciones, algo inexplicable, voy a desconectar todas estas apps que de verdad son raras. Ademas es constante no puedo ayudarte si no me das el codigo de colaborador de tu tienda.
Sept. 5, 2023
WOW this support is the worst I even seen, they have a problem with their system but there is no developer that can fix it, I'm waiting over a week and nothing, the app work well but if there is a problem no one is going to take care of it, it's not the first time they has an issue and i waited so many time and got 0 support
Aug. 17, 2023
they spam my email for internal glitched emails every 5-10 minutes for a past 2-3 weeks, i contacting them every day to solve the problem. nobody care, never received any feedback from them. support is useless. asked to provide contact of supervisor, to aware of the problem. guess what nothing. they trashed our corporate email . i can't find any useful email from my customers because, they sent a tousand of email for a past 2 weeks. want to delete this shit and forget . give you 24h
June 3, 2023
Do not use this company. I have spent 15 mins on a web chat and they cannot tell me how much they will charge for my number of email contacts, just keep sending me the same pricing table which says 'additional fees' will be applied and I have to upgrade and use in order to find out how much these fees are!
Using app
About 6 hours
Total reviews
1
Average rating
1.0
Jan. 2, 2024
Still waiting a month and can not send sms msgs they keep saying i will notified with 48 hours... getting ridiculous...... now we are in january and still having ridiculous issues just spent 70 dollars for 3/4 of my sms to not be delivered. I am on the hunt for a different provider as of right now. I pay this place 63 dollars a month for nothing plus the sms fees waste of money
Hi there, Daisy here from AVADA. I am sorry to hear your experience. I've checked it again and found SMS is working and sent perfectly from your account. Could you please check my follow up emails, we will assist you better to use our app if you get any trouble. Hope to hear from you soon. Thank you so much!
Nov. 17, 2022
Please stay FAR AWAY from AVA. There are constantly technical issues and their support team cannot help with anything. If I were to describe my experience with AVA it would be far too long, so I'll summarize it with this one sentence: AVA marketing sucks.
Hi John, We're genuinely sorry that you are experiencing this unexpectedness with our app and we would like to apologize for any discomfort this brought you. We want you to know that we're here to assist you. We did send you a follow-up email about this, please kindly check that in your email inbox. I look forward to hearing from you soonest! Best regards, AVADA Support Team
Oct. 15, 2022
im still being charged and i uninstalled, i need help with this...........................................