All reviews

Rating Breakdown

  • 5
    95% (228 ratings)
  • 4
    4% (9 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 98% (233)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 15, 2024

Outstanding customer service from Esther. She was very quick to reply and help with the installation step by step. Would highly recommend the app and Esther for any queries you may have. 5+ stars

Store

NewEra

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

L'équipe de support a été très à l'écoute et a résolu mon problème, merci !

Store

Wantit

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 12, 2024

Super application, idéale pour mettre des minimums de quantités ou mettre en place des multiples. Le service support est aussi très réactif et Audrey a été d'une grande aide.

Store

Beyt&Co

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

Good help through support of Penelope. Easy setup.

Using app

About 14 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2024

I recently had the pleasure of working with Emily from the Avada app support team, and I can't express how grateful I am for her assistance. Emily was incredibly helpful and went above and beyond to ensure that all my issues were resolved promptly. Her expertise and dedication to customer satisfaction are truly commendable. Thanks to Emily, my experience with the Avada app has been outstanding. Highly recommend! Best regards,

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 5, 2024

My experience with Christian was very useful i love that I was not rushed as was able to have exceptional customer service by walking me through step by step. Your company is blessed to have a individual that made me feel like they were sitting right next to me guiding me through the process. Christian resolved my issue with kindness and patience

Using app

43 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2024

It's great that it offers a free plan, so starting merchants can afford it without big investments. Also, the 24/7 support chat is great, Hana and Toby did amazing job solving our problem!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 31, 2024

Nice, clear and useful app. Penelope was very kind in her support about translation. Thank you!

Using app

12 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

July 29, 2024

It was really helpful to me.

Using app

About 3 hours

Total reviews

7

Average rating

4.4

5 / 5 Share

July 28, 2024

its very helpful team

Store

Skandiq

Using app

About 12 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

July 26, 2024

Just starting using this app, but so far it is working nicely. Had some questions about a feature I expected but couldn't find. Pamela from the chat based tech support answered them quickly and concisely. That is a godsend.

Using app

About 1 hour

Total reviews

1

Average rating

4.0

5 / 5 Share

July 26, 2024

Order Limits works fine. The support is first class!!! Audrey and Maison supported us patiently, very quickly and extremely competently. Thank you Audrey.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2024

Great customer service, they answer within minutes and are determined to help you fix your issue or add your feature. I highly recommend them! Liz is the best rep!

Using app

About 2 hours

Total reviews

13

Average rating

5.0

5 / 5 Share

July 23, 2024

Could not rate the customer service more highly, they deserve 10 stars! Had a persistent issue with order mutliples/minimum order quantity not working in our locked wholesale section of store. The Avada team chatted with me on and off for a whole day, and a few days later the whole thing was fixed! Really great customer care and follow through from Alyssa, will definitely continue to use and recommend their products.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2024

Hana was extremely helpful. Had a small issue with limit setup, but she sorted this out for me in just a few minutes :)

Using app

37 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2024

Penelope was excellent. explained everything in a clear and efficient manner.

Using app

18 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2024

Fast, helpfull and friendly support. We were helped and the problem was solved. Thank you Emily

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! We're thrilled to hear that our support team could help you quickly and solve the problem. We appreciate your feedback and are always here to help ^^

5 / 5 Share

July 12, 2024

The support team has been highly cooperative and helpful. I really appreciate their assistance. Special thanks to Rosie and Nikita.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're delighted to hear you had a great experience with our support team. We appreciate your feedback and are always here to help ^^