Avasam
Scale your DropShipping business with UK/USA suppliers
Rating
4.8
feedback
12
chart
#2,801
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July 18, 2022
I used this service but it was quite choppy and slow. Good idea for dropshipping to the UK with fast delivery but the app was a bit disappointing. Unsubscribing was a pain and they are reluctant to give money back, I had to complain to shopify before any action had taken place and uploaded proof/receipts but they still wouldn't help out. I cancelled a month ago and yet they still tried charging me for the upcoming month even though i had enough of the app. Emails are slow to respond and typically take days. I would like for it to be improved in the future as i am not letdown as a whole
Dear Blayize, Thank you for taking the time to provide your feedback about our service. We appreciate your honesty and want to assure you that we take all feedback seriously, as it helps us improve our service for all our customers. We apologize for any inconvenience you experienced with our app, including the slow performance and difficulty with the cancellation process. We understand that a poor user experience can be frustrating, and we are committed to improving our service to ensure that our customers have a seamless experience from start to finish. Regarding the refund issue, we understand that this must have been frustrating for you. We have investigated this and can confirm that the refund has been fully applied back to your account. You will not be charged any further. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. We hope to earn back your trust and your business in the future. Best regards, Avasam team