AWeber Email by Combidesk
Easy To Use Email Marketing Automation Tool With Popup Forms
Rating
4.1
feedback
54
chart
#8,854
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
0%
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Less than a month
17%
-
Less than a year
65%
-
More than a year
13%
Reviews Summary
The reviews for the AWeber Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include ease of use, helpful customer service, and seamless integration with AWeber for email marketing. Users appreciate the app's ability to sync contacts, set up pop-up forms, and automate email campaigns. On the other hand, negative reviews highlight issues such as clunky interface, poor customer service, and difficulties in getting support for technical problems. Some users also mentioned pricing discrepancies and limitations in functionality, such as the inability to segment lists based on customer behavior or purchases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 29, 2024
Terrible Experience - Clunky Interface and Poor Customer Service I've been thoroughly disappointed with AWeber. The interface is incredibly clunky and difficult to navigate, making simple tasks more time-consuming than they should be. To make matters worse, the customer service is abysmal—responses are slow and unhelpful, leaving me frustrated and without solutions. After struggling with AWeber, I switched to Klaviyo, and the difference is night and day. Klaviyo is far superior in terms of ease of use, features, and customer support. I wouldn't recommend AWeber to anyone; save yourself the headache and choose a better platform like Klaviyo.
Aug. 31, 2023
Unbelievable. AWeber force a move to use this app (or another more expensive app that is simply not required) and when trying to connect to AWeber from my Shopify store, the link goes to a 404 error page. And of course the LIve chat is not live and I have to wait over 48 hours to get a response from a person. Not a good start! I received your response via Shopify and not directly so when you wrote 'let you know if there are still issues', I am wondering how you anticipate I can do that when you did not provide an email address!!?? Finally fixed by using Chrome but apparently by accident as Combidesk reported no issue on their side despite informing me that at least one other customer had the same problem but had to use Edge to make the installation . Still awaiting a response to questions as to the correct setup as the help area is years out of date, and the wording is unclear.
Hi Kel, Sorry for the late response. We tried to replicate your 404 experience, but couldn't find it. Did you install this: https://apps.shopify.com/aweber when logged into Shopify? When you try this link and still see the 404 error, please try and use a different browser. I hope that clears it up! Do let me know though if you still have questions đź‘Ť
July 24, 2023
Have had the app installed for 5 days with several problems and its impossible to get any support or help. Not very impressed and extremely frustrated as it's affecting my new shopify website I have just published.
Hi Caroline, thanks for the review. We were in touch yesterday and managed to solve the problem together with you. It worked out in the end, but we understand the frustration. We apologize for the inconvenience. Hopefully, the solution we provided is now sufficient to proceed with the pairing. Greetings, Team Combidesk
June 9, 2022
I have been using Aweber for a while. The staff is very friendly with a professional approach. They will help you with every step you need to implement.
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