AWeber Email by Combidesk
Easy To Use Email Marketing Automation Tool With Popup Forms
Rating
4.4
feedback
22
chart
#10,928
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
32%
-
Less than a year
59%
-
More than a year
5%
Reviews Summary
AWeber has received mixed reviews from users. Positive aspects include the ease of connecting to email lists, availability of staff for assistance, and seamless integration with Shopify. However, negative feedback revolves around issues with customer service, pricing discrepancies, and technical difficulties such as setup problems and slow responses. Some users have also mentioned challenges with navigating the interface and outdated help resources. Overall, while some users have had a positive experience with AWeber, others have encountered frustrations and limitations.
Highlights
Review RSS Feed
All reviews
Aug. 29, 2024
Terrible Experience - Clunky Interface and Poor Customer Service I've been thoroughly disappointed with AWeber. The interface is incredibly clunky and difficult to navigate, making simple tasks more time-consuming than they should be. To make matters worse, the customer service is abysmal—responses are slow and unhelpful, leaving me frustrated and without solutions. After struggling with AWeber, I switched to Klaviyo, and the difference is night and day. Klaviyo is far superior in terms of ease of use, features, and customer support. I wouldn't recommend AWeber to anyone; save yourself the headache and choose a better platform like Klaviyo.
Thank you for sharing your feedback. We are sorry to hear that you had a negative experience with AWeber. We would like to clarify that we are merely a third party that provides the integration between AWeber and Shopify. We are not affiliated with AWeber and therefore have no influence over the functionality or interface of AWeber, nor their customer service. Nevertheless, we appreciate your feedback and will share it with the appropriate parties to help facilitate any potential improvements. If you have any questions or concerns about the integration itself, we are here to assist you.
Aug. 31, 2023
Unbelievable. AWeber force a move to use this app (or another more expensive app that is simply not required) and when trying to connect to AWeber from my Shopify store, the link goes to a 404 error page. And of course the LIve chat is not live and I have to wait over 48 hours to get a response from a person. Not a good start! I received your response via Shopify and not directly so when you wrote 'let you know if there are still issues', I am wondering how you anticipate I can do that when you did not provide an email address!!?? Finally fixed by using Chrome but apparently by accident as Combidesk reported no issue on their side despite informing me that at least one other customer had the same problem but had to use Edge to make the installation . Still awaiting a response to questions as to the correct setup as the help area is years out of date, and the wording is unclear.
Hi Kel, Sorry for the late response. We tried to replicate your 404 experience, but couldn't find it. Did you install this: https://apps.shopify.com/aweber when logged into Shopify? When you try this link and still see the 404 error, please try and use a different browser. I hope that clears it up! Do let me know though if you still have questions đź‘Ť
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more