Rating
4.3
feedback
14
chart
#1,731
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
43%
-
Less than a day
29%
-
Less than a month
21%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with some users experiencing issues such as difficulties in connecting the pixel to their store, budget depletion in a short time, and lack of effective support responses. On the positive side, many users found the app easy to install, seamless to integrate, and praised the helpfulness of the support team. Overall, there is a contrast between users facing technical challenges and those who had a smooth experience with the app.
Highlights
Review RSS Feed
All reviews
Jan. 14, 2026
Kept seeing ad after ad on meta for this software so decided I'd give it a try, took a while just to be able to sign up, but finally got it working and went to install, the pixel won't connect to my store, gives me an error "Invalid value for type in block 'product_upsell_jNmgXm'. Type must be defined in schema." Sent to support 2 weeks ago, they responded a week later saying to uninstall and re-install and try again, lol, did that, still same error. Still waiting on support to escalate this to a developer like it should have been. If they resolve the issue or at least give me a real response I'll revise/update this review.
Oct. 22, 2025
Platform blew through entire budget in a matter of one hour. Support admits that their platform is "volatile" in the beginning. So the paying customer suffers?! They also replied to my review saying "reach out to support." I already did and got no reply. Thanks for that generic response.
We are sorry you are frustrated with your experience with Axon. Please reach out to support at https://ads.axon.ai/support/contact-us and someone will help you
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