Rating
3.5
feedback
15
chart
#4,737
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
40%
-
Less than a day
27%
-
Less than a month
27%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users found the app easy to install and integrate with their online stores. They appreciated the helpful team and the seamless onboarding process. Users also mentioned that the app made pixel integration much easier and maintenance more manageable. On the negative side, some users faced issues with the app, such as registration problems, pixel connection errors, and budget depletion within a short time. Support responsiveness and effectiveness were also criticized, with some users feeling left without proper assistance.
Highlights
Review RSS Feed
All reviews
May 9, 2026
If the platform hasn't launched yet, there shouldn't be a registration portal.
April 22, 2026
We have ads on facebook, taboola, pinterest, tiktok and google. We downloaded the app and connect to our axon account. We got disabled immediately, They took 10 days to tell us we got permanently disabled. No reason given, no ads launched, just the connection made. I give them 1/5 star because i cannot give them 0/5.
Jan. 14, 2026
Kept seeing ad after ad on meta for this software so decided I'd give it a try, took a while just to be able to sign up, but finally got it working and went to install, the pixel won't connect to my store, gives me an error "Invalid value for type in block 'product_upsell_jNmgXm'. Type must be defined in schema." Sent to support 2 weeks ago, they responded a week later saying to uninstall and re-install and try again, lol, did that, still same error. Still waiting on support to escalate this to a developer like it should have been. If they resolve the issue or at least give me a real response I'll revise/update this review.
Oct. 22, 2025
Platform blew through entire budget in a matter of one hour. Support admits that their platform is "volatile" in the beginning. So the paying customer suffers?! They also replied to my review saying "reach out to support." I already did and got no reply. Thanks for that generic response.
We are sorry you are frustrated with your experience with Axon. Please reach out to support at https://ads.axon.ai/support/contact-us and someone will help you
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