Talon Backups
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, reliability, and the peace of mind it provides. Many users appreciate the quick and seamless backups, as well as the ability to easily restore their store in case of emergencies. The customer support is also highlighted as responsive and helpful. However, there are a few negative reviews mentioning difficulties in finding certain features like system restore and lack of response from support.
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How can I perform a system restore from the latest backup? I can't find where to enable system restore. Also, I can't find where to ask for help. atte stgo castillo desde santiago chile
Merry Christmas! Restoration are handled in the "Backup Records" part of the app. They are automatically restorable as soon as the first backup is finished - no need to enable them. Any record in the list can be restored back to an old version by clicking on the record to see it's details. There, you'll see a difference view of the latest change against what is currently in shopify. On that page, you can also select which version you'd like to view in the dropdown. And, at the bottom, there is a 'restore this record' button that will restore the version selected. Alternatively, you can choose to restore a group of records within the list view by selecting multiple records within the view (via the checkboxes or select all for the entire category). When selected, you can choose "Restore records to date" which will allow you to choose the date you want to restore the selected records to. A visual guide on how to restore can be found here: https://taloncommerce.com/help/talon-backups/restore/ Asking for help can be done in a few places. The best is probably the help navigation within the app. At the bottom of the frequently asked questions is a help form. That form's messages are sent directly to me, Michael, the developer of this app. I answer as soon as I am able which is usually very fast.
I have always been nervous about the fact that Shopify does not do a backup of the store, or at least not one that can be accessed by the owner in the event of anything going wrong. Some of the apps that do this are quite costly for a small store, also with some of them you have no idea whether they have worked until you find you have to do a restore. What I like about this app is that you can see any part of your store, be it blog posts or products or whatever and restore at the click of a button. So, it's not just a handy app to have should disaster strike but also allows you to reinstall a previous version of sections if you have been editing them etc. Any app is only as good as its support and I'm happy to say the support here is excellent. Michael was delving into a problem for me as soon as I notified him of it and in the end discovered that it was a fault with Shopify and not the website. I highly recommend this app for anyone who wants peace of mind.
Works perfectly. When we had an issue, the customer support was incredible. Worked over the weekend to fix the issue ASAP
Exceptional experience Quick support, clear communication, and user-friendly app. Highly satisfied!
Thanks so much for taking the time to write! It makes my day when I receive a review like this.
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