Talon Backups
The reviews are overwhelmingly positive about the app’s core backup functionality, ease of use, affordability, and the peace of mind it provides. Many users say installation is simple, backups run automatically and seamlessly, and the app is helpful for recovering products, blog posts, pages, and theme data after accidental deletions or unwanted changes. Several reviewers also praise the interface, the ability to compare backups, and the value for money compared with other backup solutions. Support is frequently described as responsive, helpful, and even proactive, with some users mentioning fast fixes and weekend assistance. The main negative feedback centers on restore reliability and customer support. A few users report failed restores, errors during recovery, and frustration that support is slow or hard to reach when they urgently need help. One reviewer says the app does not appear to back up orders, which they consider a major omission for an ecommerce store. There are also a couple of comments from users who could not find restore/help options or were unsure how to use the system restore features. Overall, the app is seen as a strong, low-cost backup tool, but concerns remain around restore success and support responsiveness in critical situations.
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Absolutely discusting, been using the paid service for a while, when i most need it i get constent errors on a restore. "Restore job failed on 2026-10-18 (3 minutes ago). This should not happen. Write us! [email protected] or via the help section." No online HELP just need to wait a day ot two for a RESPONCE to Restore my data. I have 7 of these Failed RESTORED when I most need their support and NO SUPPORT AVAILABLE.
We responded a half an hour after your first chat message was sent to us today. We resolved the issue 2 hours after that. The issue your ran into in restoration did cause a few hours of delay in your process while i investigated and implemented a solution. I'm sorry for that. Rarely, a restoration can fail, though the data is always safe. In those cases, I rush to fix the issue as I did today so that the records can indeed be restored in a timely manner. We received no emails from you - nothing from your domain, your name, or your email address. I double checked our spam folder and saw nothing from you. I'm not sure how we did not receive your email. Could you please double check that your email did not typo our domain? There is no way we would wait 2 days to respond to a restoration failure. I personally jump whenever something like that occurs because I'm aware of how reliable backups need to be. I take backups seriously because I know they're important and restorations must be timely.
So far, I am extremely impressed with how fast and functional this app is. I tested it by deleting a few random products and blog posts to see if it would pick up on the changes, and it immediately logged exactly what happened. With all the freelancers, employees, and third-party apps interacting with Shopify stores nowadays, you really need to protect yourself with 'insurance' like this. While I practice safe habits and haven't had a major emergency yet, having this app gives me incredible peace of mind. I hope I never truly need to use it, but I'm glad it's there.
Happy to hear it! It's true that the software world seems a little less stable than it used to be. I'm glad I can be here as a backstop. Anyway, I really appreciate you taking the time to write this and your trust in my app. I don't get a lot of reviews so it's a big deal for me when I see that notification.
How can I perform a system restore from the latest backup? I can't find where to enable system restore. Also, I can't find where to ask for help. atte stgo castillo desde santiago chile
Merry Christmas! Restoration are handled in the "Backup Records" part of the app. They are automatically restorable as soon as the first backup is finished - no need to enable them. Any record in the list can be restored back to an old version by clicking on the record to see it's details. There, you'll see a difference view of the latest change against what is currently in shopify. On that page, you can also select which version you'd like to view in the dropdown. And, at the bottom, there is a 'restore this record' button that will restore the version selected. Alternatively, you can choose to restore a group of records within the list view by selecting multiple records within the view (via the checkboxes or select all for the entire category). When selected, you can choose "Restore records to date" which will allow you to choose the date you want to restore the selected records to. A visual guide on how to restore can be found here: https://taloncommerce.com/help/talon-backups/restore/ Asking for help can be done in a few places. The best is probably the help navigation within the app. At the bottom of the frequently asked questions is a help form. That form's messages are sent directly to me, Michael, the developer of this app. I answer as soon as I am able which is usually very fast.
We've tried other backup apps. This one is the most professional. It's simple to work with. And the price is fair. Very impressed.
It made my day to read this! I'm so glad you settled on my app after considering other options. I put quite some effort in keeping things stable and it's quite a privilege to have it commented on like this. Thanks so much.
An excellent and highly efficient app! Since I started using Talon Backups, I sleep much better at night knowing all my files are safely organized by type. A reliable company with a smart and trustworthy solution — highly recommended!
Michael here. I appreciate the time you took to write this! Glad to hear my app has been working out for you so far. As always, I'm available if you have any questions.
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