Talon Backups
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How can I perform a system restore from the latest backup? I can't find where to enable system restore. Also, I can't find where to ask for help. atte stgo castillo desde santiago chile
Merry Christmas! Restoration are handled in the "Backup Records" part of the app. They are automatically restorable as soon as the first backup is finished - no need to enable them. Any record in the list can be restored back to an old version by clicking on the record to see it's details. There, you'll see a difference view of the latest change against what is currently in shopify. On that page, you can also select which version you'd like to view in the dropdown. And, at the bottom, there is a 'restore this record' button that will restore the version selected. Alternatively, you can choose to restore a group of records within the list view by selecting multiple records within the view (via the checkboxes or select all for the entire category). When selected, you can choose "Restore records to date" which will allow you to choose the date you want to restore the selected records to. A visual guide on how to restore can be found here: https://taloncommerce.com/help/talon-backups/restore/ Asking for help can be done in a few places. The best is probably the help navigation within the app. At the bottom of the frequently asked questions is a help form. That form's messages are sent directly to me, Michael, the developer of this app. I answer as soon as I am able which is usually very fast.
I have always been nervous about the fact that Shopify does not do a backup of the store, or at least not one that can be accessed by the owner in the event of anything going wrong. Some of the apps that do this are quite costly for a small store, also with some of them you have no idea whether they have worked until you find you have to do a restore. What I like about this app is that you can see any part of your store, be it blog posts or products or whatever and restore at the click of a button. So, it's not just a handy app to have should disaster strike but also allows you to reinstall a previous version of sections if you have been editing them etc. Any app is only as good as its support and I'm happy to say the support here is excellent. Michael was delving into a problem for me as soon as I notified him of it and in the end discovered that it was a fault with Shopify and not the website. I highly recommend this app for anyone who wants peace of mind.
Works perfectly. When we had an issue, the customer support was incredible. Worked over the weekend to fix the issue ASAP
Exceptional experience Quick support, clear communication, and user-friendly app. Highly satisfied!
Thanks so much for taking the time to write! It makes my day when I receive a review like this.
Highly recommend Automatic Backups by Talon - well priced back up app that earned it's keep yesterday when I accidentally deleted several high traffic blog posts. Customer service was excellent too, as I'd deleted the blog they were under, so Michael put a patch in place for me to very quickly to restore the posts. Great value and great customer service.
Super easy to install, and provides seamless automated backups without the need for any intervention. Great app.
I'm glad to hear you're happy with it and I appreciate you taking the time to write a review. Thank you.
Works seamlessly, UI is very simple and is the cheapest backup solution out here. Props to this app.
We're targeting exactly that - reasonably priced and simple to use. I appreciate you recognizing that. Thanks :)
Very bad help and support. They never reply your queries. I have never experienced such a thing before. All Apps support answer except this one
We received and responded to your emails sent on the 13th and the 14th. In fact, I responded personally to both of them on the day we received them. It sounds like you did not receive my responses. It's likely that they were spam filtered by your email provider. The responses are from "[email protected]".
So far the App installation and automatic backups have been easy and seamless. It does provide great peace of mind.
Doesn't seem to backup orders. You'd think orders would be the most important thing on a shopping site.
Update: I'm changing my reply to reflect that the app can now indeed back up orders optionally, but could not at the time of the review. For a long time, the app did not back up customer or order records for three reasons: 1. This type of data is very sensitive, and many shops do not want apps to have access to it. The app still does not request access to these records unless you explicitly turn it on (still). 2. Order records in Shopify cannot be fully restored by any app because details such as payment information are hidden from all apps. The complete record simply is not available. Customer records, likewise, cannot full restore customer login passwords for the same reason - no app can restore these as no app has access to them. 3. Completed order records are not deletable, only archivable. This means that the only reason you would need such a feature is if Shopify themselves lost the record, which, to my knowledge, hasn't happened. These reasons remain true. Still, having a backup of the data that apps can access is comforting to many businesses, and the feature was often requested. Therefore, I implemented it as an optional feature.
It is simple and seamless and gives us confidence that all of the components of the shop can be recovered if there is any problem
I like it. Simple and to the point without a lot of fluff. Backs me up daily and does a nice job of compartmentalizing [Yay! I finally get to use that word in a sentence!] certain sections of the site.
works, does what it says. handy to monitor changes. I like that it keeps the blogs and theme data changes for at least a month. Also can monitor any changes well.
I can't express how perfect this App is for Backups. The UI is great, its super simple to use and setup, gives a comparison of previous backups and current backups in a GitHub like compare, and its very affordable. As our store grows and more users are making changes, the peace of mind having backups in the event of mistakes is a must have. Get this insurance... great job with this!
This app is easy to use and appears to backup your entire store. The technical support is good and response to inquiries quickly.
Great App, super easy to use, you never really need a backup.....UNTIL you NEED IT. Will keep this as long as I am with Shopify :)
It works. It's priced right. Hopefully I never need it to do a restore but for peace of mind it's great to have this in place. I know how easy it is to goof things up when you add some other app and try it out then remove it and it leaves things a mess in your store. Been there. Done that. Got Talon for backups!
This app works just as described. It gives me real piece of mind for a low price every month to know that all my site files are being backed up, not just the data files but the theme files as well
Glad you're happy with the app thanks for taking the time to write a review. Your business is definitely appreciated!
Great app, been using it for months now. Great way of backing up everything from products, collections to whole themes
Much appreciated! Thanks a bunch for those kind words.
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